Andrew Crompton

✈️ Over the weekend at Brisbane International Airport, the new Amadeus self-service check-in kiosks for Singapore Airlines replaced staffed counters. Usability issues arose, particularly for older passengers, families, and nervous flyers, due to poorly located passport scanners, confusing graphics, and text-heavy screens. While digitization aims to simplify, the experience instead transferred complexity to travelers, raising concerns about whether this is specific to Amadeus or a broader airport trend.