David Eisen - 10 Minutes News for Hoteliers - Page 2

5 min

Paid in full: For hotels, what’s the point of sale?

💵 Hotels leverage advanced POS systems to enhance guest experiences and boost revenues. Toast's POS, with features like the Toast Go 3 device, integrates with the PMS for seamless operations. Agilysys emphasizes mobile payments, offering Agilysys Pay for secure transactions. Shiji Group’s Infrasys POS focuses on user-friendly interfaces and reliability. FreedomPay uses AI for sales boosts and supports mobile payments. Oracle's Simphony processes 6.3 billion transactions annually, integrates with Opera PMS, and enhances service efficiency.

3 min

Japan’s Mori Trust just acquired one of New York’s preemiment luxury hotels

🏠 New York City, 1624: Hudson Yards opened in 2019. 📍 35 Hudson Yards, a 92-story mixed-use skyscraper, includes the 212-room Equinox Hotel. 💰 Rooms can cost over $1,000 per night. Mori Trust bought the hotel's first 38 floors for $541 million. 🔝 Equinox Hotel features wellness amenities and a Sleep Lab. 🌍 Mori Trust also owns properties in Manhattan and other U.S. cities. In March 2024, Equinox secured $1.8 billion for loans and growth. 🏝️ Equinox Hotels is expanding to Anguilla.

2 min

BodyHoliday taking its wellness-centric ethos to Europe as it bulks up leadership

🏖 BodyHoliday Algarve, a wellness resort in Portugal's Eastern Algarve, opens in 2029. Just 45 minutes from Faro Airport, it spans 26 acres with 175 accommodations and a 40,000-square-foot Wellness Center. The $9 trillion wellness economy by 2028 fuels this expansion. SunSwept Resorts' executive team, including COO Indu Brar and CFO Jean-Charles Denis, leads the project. The resort features a FIFA-standard soccer field and diverse wellness programs, designed by London's Gensler.

3 min

The CEO of Mandarin Oriental is no Luddite. But luxury hospitality is built on connection, not algorithms, he writes.

🏨 Mandarin Oriental aims to more than double its global footprint within the next decade, having already added seven properties in two years and with 30 more developments underway. Laurent Kleitman, appointed group CEO in September 2023, emphasizes that luxury hospitality hinges on human connection rather than technology. The industry is projected to grow nearly 10% annually over the next five years. The "Rising Fans" program supports career development, fostering talent in a digital-first world.

2 min

Secrets of success: What sets high achievers apart?

🏨 Barry Sternlicht, co-founder of Starwood Capital Group, created Starwood Hotels & Resorts in 1995, known for W Hotels and the Heavenly Bed. He later sold the company to Marriott and is now with Starwood Hotels 2.0. Luca Virgilio, GM of The Dorchester in London, led a major renovation while keeping the hotel operational. Both are recognized by HOTELS Magazine's 2025 "Hoteliers of the World" for their leadership and innovation in hospitality.

2 min

In hospitality circles, Starwood Capital Group's Barry Sternlicht holds major swag. I don't have to tell you that. He is repsonsible for the creation of the seminal W Hotels brand and made beds comfy… | David Eisen

🏨 Barry Sternlicht, founder of Starwood Hotels & Resorts, renowned for the W Hotels brand and Westin Heavenly Bed, is celebrated as HOTELS magazine's 2025 Corporate Hotelier of the Year. After leading Starwood for a decade and its subsequent sale to Marriott, he's back steering Starwood Hotels 2.0. Sternlicht, a self-made billionaire, began by selling tadpoles. His impact in the hotel industry is profound, blending brand innovation with design excellence.

1 min

I think that Airbnb saying it is the cheapest distrubution platform for hotels at around 15% is a bit disingenuous because much of branded stock is given lower commission rates depending on global… | David Eisen

💸 Airbnb claims to be the cheapest distribution platform for hotels with a 15% commission, but this is disputed as brand agreements with OTAs often offer lower rates. For independent hotels, the focus should be on direct bookings via brand.com, emphasizing the benefits of loyalty programs and consistent pricing. This approach minimizes third-party haggling in case of issues. Hoteliers are encouraged to leverage AI for effective messaging and control over distribution.

6 min

Finding the edge: As Crestline hits a milestone anniversary, it looks forward to the next chapter

🏨 Crestline Hotels & Resorts, led by CEO James Carroll since 2010, is celebrating its 25th anniversary in Fairfax, Virginia. Initially part of Marriott, it spun off in 2000 and now manages over 120 hotels. In 2023, Crestline added The Delphi in Los Angeles to its portfolio. Despite a 17.5% drop in global hotel transactions in 2025, Crestline's growth persists, managing 25 hotels for Apple Hospitality REIT. Key investments include expanding its digital team and hiring a VP of F&B.

2 min

Busy Vision Hospitality opens Home2/Tru combo in Cleveland, Tenn.

🏨 Vision Hospitality Group unveiled a new dual-brand hotel, Home2 Suites and Tru by Hilton, in Cleveland, Tennessee. This marks their 44th hotel and 26th in the state. Earlier this month, they opened a 139-room Element Wilmington in North Carolina and a 184-room Embassy Suites in Chattanooga. The new Cleveland property features 140 guestrooms, shared amenities like an outdoor pool, and reflects Vision's focus on Southeastern U.S. expansion and partnership with Hilton.

2 min

The OG of members' clubs is going private. If you lived in Manhattan during the aughts (I did), Soho House New York was this fantastical, mythical, sybartitic, Zelda-like hideaway that did really… | David Eisen | 11 comments

📜 Soho House New York, the legendary members' club from the 2000s, is going private under MCR Hotels led by Tyler Morse. The club, once a vibrant hub in Manhattan’s Meatpacking District, was known for its exclusivity and notable patrons. Back in 2004, it was a place where young professionals mingled over cosmos, discussing emerging platforms like Facebook. Today, its allure has waned amidst numerous imitators, but its legacy remains notable.

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