Airbnb claims AI search drives higher conversion than Google
📱 Airbnb CEO Brian Chesky, on 12 February, emphasized AI's role in boosting conversions from chatbot traffic, higher than Google. The company reported $2.78bn Q4 revenue, a 12% rise, and $12.2bn full-year revenue, up 10%. Airbnb focuses on AI-integrated customer support, resolving a third of issues without humans. CTO Ahmad Al-Dahle, ex-Meta, is pivotal. Airbnb partners with the Olympics, enhancing brand awareness and launching Olympian-hosted experiences for financial and career opportunities.
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