Inaki Uriz Millan

✈️ Airline leadership struggles with conflicting goals between Revenue Management (RM) and Loyalty programs. RM focuses on load factor and seat revenue, while Loyalty emphasizes engagement and lifetime value. Airlines face issues like "flexible redemptions" and dynamic pricing. American Airlines stopped awarding miles on Basic Economy, affecting Loyalty. Nearly one-third of loyalty-related social media posts are negative. Solutions include shared revenue attribution, pre-negotiated inventory windows, data sharing, and addressing cannibalization concerns.

✈️ More than 200,000 users of Caravelo-powered flight subscriptions across six airline partners were surveyed. Over two-thirds use their subscriptions to visit family and friends, highlighting modern mobility trends. People often live, study, work, and form relationships in different regions, necessitating frequent travel. Subscriptions cater to essential and relational travel needs by offering predictable pricing, flexibility, and lower friction, supporting frequent, repeat journeys.