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Jeff Bzdawka

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  • 1 min

The past two weeks have been action-packed and filled with personal connections. Two weeks ago, we concluded Hapi's strategic planning session, which reinforced the importance of bringing the right… | Jeff Bzdawka

📈 Two weeks ago, Hapi concluded its strategic planning session to set priorities for the future. The focus was on honest discussions without unnecessary slides or buzzwords. They reflected on 2025, identified key areas for investment, and emphasized the importance of doing the right things together. Recent in-person meetings with customers and prospects validated Hapi's vision, highlighting the role of data in offering insights and personalized experiences in the hospitality industry.
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  • 3 min

Recognition Matters: Bridging the Loyalty Gap in Hospitality

📈 In a recent Morning Consult report, fewer than 50% of travelers feel valued by loyalty programs. Accenture reports 89% prefer personal rewards. Hotels struggle with fragmented systems, unlike gas stations with simple, real-time recognition. Hotels run over 20 systems, leading to guest dissatisfaction. Bridging this gap requires integrated data platforms, staff training, and AI for real-time insights to improve guest experiences and enhance loyalty.
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