Redefining the Guest Experience: How Tech Is Powering Personalized Hospitality
💻 Hoteliers are tackling the challenge of exceeding guest expectations while managing costs through personalized experiences and automation. In 2025, 65% of hotels report staffing shortages according to the AHLA, driving the adoption of AI and tech solutions. J.D. Power's survey shows only 12% of guests report issues, yet satisfaction drops by 217 points if problems occur. Digital tools like QR codes and video calls offer real-time support, enhancing service consistency and guest satisfaction across departments.
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