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jon.eichelberger@trustyou.net

4 posts
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  • 4 min

Hotel tech budgeting – 5 ways to plan your year

🔔 Hotel companies review tech infrastructure annually with stakeholders like owner-operators and tech teams. TrustYou's Customer Experience Platform (CXP) integrates with existing systems, consolidates feedback, and minimizes operational disruptions. AI and ML technologies offer competitive advantages such as an 80% reduction in response efforts and significant ROI. Hotels like B&B leverage guest feedback to drive brand development and innovations. Flexibility and scalability are crucial for technology to support growth. Adaptability is key in successful technology implementation, with a focus on user feedback and a controlled rollout strategy.
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  • 5 min

How Can You Anticipate Your Guest’s Needs? 5 Insights for Unforgettable Stays

👨 In the hospitality industry, hotels are leveraging technology and data analytics to stay ahead of guest expectations. A study shows 78% of travelers consult online reviews, and implementing AI can increase customer satisfaction by 40%. Responding to over 50% of reviews can boost average review scores by 6%. Personalized experiences are key, as tailored services based on feedback can enhance guest loyalty and revenue. The industry has evolved with guest preferences and technological advancements, making anticipation of guest needs and customization crucial for hotelier success.
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  • 6 min

Mastering Personalization: How to Segment Guests’ Data for Tailored Experiences

🏨 Different generations have varying expectations with Millennials and Gen Xers/Boomers seeking different experiences. Demographic, geographic, behavioral, psychographic, technographic, guest journey, spending habits, and event-based segmentations are key to tailoring services and marketing efforts. Personalized experiences increase guest satisfaction and loyalty, while targeted marketing and revenue optimization boost profitability. Implementing Customer Data Platforms (CDP), data analytics, and surveys are crucial for refined segmentation and operational efficiency. Segmenting by travel seasonality and event attendance optimizes promotions and meets specific needs. 🏨
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