Josiah Mackenzie - 10 Minutes News for Hoteliers - Page 13

1 min

How Chris Gilbert is Humanizing Government Through the Power of Hospitality

📱 Chris Gilbert, CEO of Springfield Township, Hamilton County, Ohio, and founder of Municipal Hospitality Advisors, is transforming local government with hospitality principles. By shifting civic leadership from transactional to meaningful interactions, he builds a people-focused culture. This approach humanizes leadership, enhances collaboration, and fosters trust. Learn how hospitality can reshape organizational dynamics and improve public service trust and effectiveness.

1 min

Inside Zara’s “Travel Mode”: A Blueprint for Hospitality Innovation – Danica Smith

📰 Danica Smith, founder of MorningStar GX, discusses Zara's "Travel Mode" initiative in Hospitality Daily. The episode explores how hospitality can learn from retail innovation, focusing on creative cross-industry collaborations. Key topics include sustainability, brand alignment, and retail's future role in hospitality. Danica emphasizes the importance of these strategies for enhancing guest experiences.

8 min

Inside The Mind of Today’s Traveler: How to Excel in Guest Experience in a New Era of Hospitality – Danica Smith

📍 In July 2025, Danica and Josiah discuss the evolving landscape of hospitality on the podcast "Hospitality Daily." Danica, with 15 years of industry experience, co-hosts and shares insights on guest experience trends. MorningStar GX, her consultancy, launched almost a year ago, focuses on enhancing guest experiences. Key insights include rising personalization, with 21% loyalty boost through personal data use and 79% of travelers seeking skill-based trips. The four pillars of guest experience: personal, purposeful, playful, and participatory, are crucial for modern hospitality success.

7 min

Building a Workplace People Love: Inside Pacifica Hotels’ Playbook for Reducing Turnover – Scott Roby, Pacifica Hotels

📈 Pacifica Hotels’ President, Scott Roby, emphasizes enhancing workplace culture to reduce turnover and elevate performance. At a March retreat at Lake Arrowhead, leaders personalized experiences for employees to model guest interactions. The hospitality sector faces high turnover, with quits twice the national average and 84% of new job openings. Pacifica, named by the Orange County Business Journal as a top workplace, focuses on team engagement, open communication, and strategic change management for stability and growth.

13 min

How Pacifica Hotels Is Boosting Profitability by Cutting Costs, Not Corners – Scott Roby, Pacifica Hotels

💸 Scott Roby, president of Pacifica Hotels, aims to enhance hotel efficiency despite challenges like rising costs and muted revenue growth of -1% to 2.5%. With nearly 30 hotels, primarily in California, Pacifica focuses on owner-operator alignment and tech-driven efficiencies. Labor costs are a concern, with Los Angeles considering a $30/hour minimum wage by 2028. Recent strategies have cut property insurance by 25%, and Pacifica's tech overhaul saved $1 million. Roby emphasizes domestic travel and unique guest experiences.

25 min

High Stakes in the High Desert: The Untold Story of Building Reset – Joshua Tree’s First Hotel in 15 Years (Adam Wininger and Shannon Ching)

🏨 July 2025 marked the opening of Reset, a unique hotel near Joshua Tree National Park, co-founded by Adam Weininger and backed by HP Investors. It's the first new hotel in the area in over 15 years. Joshua Tree sees 3-4 million annual visitors, yet lacks hotel options. Reset aims to alleviate pressure on Joshua Tree's housing stock, offering a minimalist, nature-focused experience. Despite challenges, the project capitalized on outdoor hospitality trends post-COVID, utilizing modular construction on 100 acres, with plans for future expansion.

1 min

Inside Sage Studio: How Our Creative Concepts Become Beloved Places – Jessica Werner, Sage Hospitality Group

📍 Jess Werner, Chief Creative Officer at Sage Hospitality Group, explores Sage Studio's innovative strategies. The focus is on blending creativity, authenticity, and strategic clarity to craft memorable hospitality brands. Sage Studio aims to create spaces that resonate with guests and connect with communities. For more insights, follow Hospitality Daily on social platforms or subscribe for daily summaries. If the episode resonates, share with your team to implement these ideas in your business.

1 min

Creativity Beyond Aesthetics: How Sage Hospitality’s Jessica Werner Designs Spaces for Profit and Community

🏨 Jessica Werner, Chief Creative Officer at Sage Hospitality Group, leverages her operational experience to create innovative hospitality spaces. Her design approach merges business strategy with creativity, enhancing both profit and community impact. Sage's placemaking fosters meaningful connections and consistently yields measurable returns. Werner emphasizes the importance of integrating creative design with strategic business objectives to drive success. For more insights, explore conversations with Sage's CEO, Walter Isenberg.

16 min

The People Side of Data: How We Spend Less Time on Reports, More Time with Guests (And Still Thrive) – Shozib Khan, Spire Hospitality

📈 Shozib Khan, VP at Spire Hospitality, discussed transforming data analysis in the hotel industry. In 2018, Spire simplified 50-page reports into actionable insights, significantly improving efficiency. By focusing on retention, they discovered a correlation between room attendant tenure and performance, boosting hotel operations. A key initiative was using ProfitSword to centralize data, saving time and empowering staff. Spire also emphasizes performance measurement against sub-markets rather than just direct competitors, aiming for comprehensive improvement.

1 min

The Chemistry Major Who Makes Hotels Better, One Data Point at a Time: Shozib Khan, Spire Hospitality

🏨 Shozib Khan, VP of Hotel Performance and Analytics at Spire Hospitality, transitioned from a chemistry background to enhance hotel performance using data-driven insights. By applying scientific methods, he identified hidden operational issues, improving both guest and employee experiences. Through analytical rigor and human-centered innovation, Khan showcases how hospitality leaders can leverage data to tackle real-world challenges effectively, empowering teams and achieving success.

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