Josiah Mackenzie

🏨 Former Ritz-Carlton quality auditor and Beverly Hills estate manager, Jimmy Peña, emphasizes heart and hustle in hospitality. He shares insights from his experience at Forbes Five-Star and AAA Five-Diamond properties, focusing on mentorship, checklists, standards, and a stewardship mindset essential for balancing service and profit. Hospitality leaders can apply these lessons to create dignity, empathy, and excellence in every detail. Check out his podcast, "Hospitality as Stewardship," for more insights.

📋 Josiah visited Brett and Casey's renovated motel in Vermont, noting its transformation from a rundown state. Over the past year, thousands of guests have experienced their hospitality firsthand, with average nightly rates rising from $100–$150 to $200–$250. Despite seasonal challenges in Killington, Vermont, technology like Cloudbeds and Schlage Encode locks streamline operations. Brett and Casey also manage a 42-room inn, highlighting opportunities for boutique properties in New England. Their approach blends financial savvy with personal guest experiences.

📍 Ryan Magnon, COO of Ithaka Hospitality Partners, shared insights from his Chick-fil-A drive-thru training experience, emphasizing the role of hospitality. At Chick-fil-A, employees, often aged 17-18, are trained to connect with guests in 60 seconds, seeing them as individuals with unique needs. This human-centric approach turns transactions into meaningful interactions, highlighting the importance of personal connection in hospitality.

🏨 Scott Rohm and Ryan Magnon, former Ritz-Carlton leaders, now helm Ithaka Hospitality Partners. They emphasize leadership as crucial for hotel success, advocating for selecting and developing capable leaders. Insights include daily leadership duties, fostering thriving environments, and transformative impacts of small shifts in culture. A Shanghai dining room anecdote highlights leadership's power. Hospitality leaders gain strategic insights and practical tips for enhancing organizations and guest experiences.

🏨 Scott Rohm, Chief Development Officer, and Ryan Magnon, Chief Operating Officer of Ithaka Hospitality Partners, share insights on transforming vision into reality in hospitality projects. They discuss lessons learned from Auburn University and the power of independent hospitality with the right partners. The conversation emphasizes the impact of collaborating with owners for unique projects in teaching hotels and culinary ventures.