Josiah Mackenzie - 10 Minutes News for Hoteliers - Page 14

1 min

RTRX: Suraj Hinduja on Designing Events That Spark Connection, Curiosity, and Impact

🚀 Suraj Hinduja, Managing Director of RTRX, shares insights on transforming events into experiences focusing on curiosity, connection, and impact. Initially aimed at supporting cancer research, RTRX has grown into a multi-day, cross-industry event. The principle of hospitality is utilized to inspire attendees and foster meaningful interactions. Rockbridge's approach emphasizes the importance of serendipitous opportunities to encourage deeper connections. Music for the show is produced by Clay Bassford of Bespoke Sound.

1 min

The Power of Saying Yes: How Sarah Dinger Turned Opportunities into Hospitality Leadership

🏨 Sarah Dinger, Executive Vice President of Franchise Operations at My Place Hotels and Chair of AHLA’s ForWard Advisory Committee, discusses career growth in hospitality. She emphasizes embracing uncomfortable opportunities and mentorship for professional development. The episode provides insights on women's leadership in the industry. 🎧 Music by Clay Bassford of Bespoke Sound enhances the experience. Share with your team to implement strategies and enhance your hospitality business.

1 min

Building Trust, Boosting Profit: My Place Hotels’ Owner Engagement Playbook – Sarah Dinger

📈 Sarah Dinger, Executive Vice President of Franchise Operations at My Place Hotels, discusses strategies for building profitable hotel owner relationships using technology. The focus is on engaging owners strategically to enhance bottom-line results and deliver value for stakeholders.

15 min

HotelData.com is Live: Sarah McCay Tams & Josiah Mackenzie on the Power of Hotel Performance Data and Storytelling

📈 Josiah and Sarah discuss Sarah's journey from starting as a radio journalist at 16 to becoming a Head of Editorial at Actabl. Sarah worked in hospitality as a receptionist at a 40-room inn in the Cotswolds and later shifted to travel journalism. Actabl recently launched HotelData.com, a free resource for hoteliers. The 2025 budget guide reveals a 15% gap in budgeted vs. actual RevPAR, while ADR remains stable. Despite revenue challenges, hotels hit gross operating profit targets, showing strategic cost management, particularly in labor.

1 min

How My Place Hotels Uses Training & Development to Drive Guest Loyalty and Business Growth – Sarah Dinger, My Place Hotels

📚 Sarah Dinger, Executive VP of Franchise Operations at My Place Hotels, highlights the impact of training and development on guest satisfaction and business growth. Her team employs a dedicated group to visit properties regularly, ensuring consistent quality and excellence. Investing in people fosters guest loyalty and long-term success. This innovative approach benefits the business and those it serves, underscoring the importance of continuous development in the hospitality industry.

3 min

Frontline First: How We Built a Strong Hospitality Brand Through Operational Culture – Sarah Dinger, My Place Hotels

🏨 Sarah highlights the importance of team empowerment in building a successful brand. She emphasizes collaboration, relationships, and focusing on guest experiences, stating that clean, comfortable rooms, and good guest experiences are crucial for hospitality. This philosophy originates from Ron, the founder of Super 8. Josiah notes the connection between marketing and operations, with Sarah, formerly a director of marketing, asserting that brand success depends on people, culture, and interactions, not solely on marketing activities.

11 min

How Sarah Dinger Helped Build My Place Hotels As Employee #1

🏨 Sarah started with My Place in 2012 as the first employee, working alongside founders Ron and Ryan Rivett. The company, with over 40 years of hospitality experience, opened its first property in Dickinson, North Dakota, followed by Minot, ND and Cheyenne, WY. My Place's mission is rooted in "welcome, build, and serve," emphasizing authentic guest interactions and adaptable best practices. Training and connecting with front-line staff are prioritized to ensure exceptional service. Sarah highlights the importance of genuine human connection in hospitality.

42 min

AI Experimentation in Hospitality and Beyond: Practical Ideas for Immediate Impact – Chris Kluis

💻 Chris, speaking at HITEC in Indianapolis, shared his family's deep history in tech and AI, including an aunt knighted for AI work in the Netherlands and a cousin working at Booking.com. Chris, VP of Products at Actabl, focuses on analytics and AI experimentation. He shared his career journey, from early work in a medical practice to AI-driven marketing projects. He emphasized AI's capacity for rapid learning and adaptation, predicting significant advancements beyond today's capabilities.

1 min

Why Mentorship Matters Now More Than Ever – Ryan Bukstein

📚 Ryan Bukstein discusses mentorship's impact, sharing insights from his experiences as both a mentor and mentee. Explore more about Ryan’s firm, SMPL, and listen to his other episodes for further learning. If you find value in this episode, share it with your team to implement these ideas and enhance both your business and team dynamics. Music for the show is crafted by Clay Bassford from Bespoke Sound.

8 min

The Art of Turning Curiosity into Brand Equity: Lessons from Ace Hotel to Vacation & Beyond – Ryan Bukstein

📍 Ryan worked with Ace Hotel for over 15 years until the pandemic hit, particularly highlighting the opening of Ace Hotel Kyoto during that time. Due to COVID-19, event programming, a major revenue driver, became untenable. Ryan transitioned to consulting and joined Vacation Inc., a sunscreen brand emphasizing fun. Ace Hotel's past collaborations, including with Converse, were based on relationships and curiosity. Pool Suite FM, an online radio since 2014, played a part in building Vacation's brand equity.

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