Josiah Mackenzie

🏨 Agnelo Fernandes, CEO of Cote Hospitality, discusses the challenges in the current hospitality industry due to flattening demand and rising costs. He highlights that labor conditions won’t normalize soon and stresses the importance of simplicity and adaptability for competitive advantage. Agnelo introduces the “52 Games a Year” mindset, viewing performance as a series of wins and losses. This people-first approach helps drive sustainable performance while preserving the essence of hospitality.

🏨 Craig Poole shares insights from his extensive hospitality career, emphasizing resilience and mindset during his cancer battle. He highlights leadership values like gratitude, selflessness, adaptability, and compassion. Craig discusses the importance of "being behind" those you lead and how his philosophy has deepened through illness. This episode focuses on how hospitality equips individuals to meet life's challenges with strength and service.

🍴 Josiah Mackenzie, founder of Hospitality Daily, reflects on the hospitality industry's resilience during Thanksgiving. In 2025, operators protected profits, respected on-property teams, and leveraged technology effectively. He emphasizes the sector's leadership, culture, and operational fundamentals in overcoming challenges. Josiah thanks collaborators, contributors, and listeners for their support and learning this year. The episode encourages turning insights into action to benefit businesses and communities. Music by Clay Bassford of Bespoke Sound accompanies the show.

🏨 Managing Director Matthew Bell of Mollie's discusses scaling hospitality brands with Danica Smith, focusing on maintaining soul and energy. The "starfish principle" emphasizes cross-functional teams for improved guest experience and faster decision-making. Clear vision and strategic frameworks are key for team autonomy. Formerly, Bell served as Chief Hotel Operations Officer at citizenM.