Josiah Mackenzie - 10 Minutes News for Hoteliers - Page 6

1 min

How Operational Insight Fuels Commercial Success in Hospitality – Oscar Serrano, UMusic Hospitality

📃 Oscar Serrano shares insights on leveraging operational experience for commercial strategy in the hospitality sector. Growing up in Majorca, a tourism hub, he emphasizes understanding operations to enhance guest experiences and business outcomes. His approach impacts sales, marketing, and brand development at UMusic Hospitality. This highlights the importance of focusing on the guest journey for commercial success.

1 min

Don’t Cut PR: How Communications Drive Hospitality Recovery in Tough Times – Victoria Feldman de Falco

📱 Hospitality marketing veteran Victoria Feldman de Falco, co-founder of Redpoint, and Nancy Mendelson discuss the importance of consistent communication for hospitality businesses. Drawing on over 40 years of experience and lessons from past crises like 9/11, the Great Recession, and the pandemic, they highlight the costly mistake of cutting PR. They emphasize storytelling's role in brand visibility, the value of relationships, and the growing significance of earned media in AI-driven search.

1 min

Marketing × Operations: Teamwork for Topline Growth in Hospitality – Victoria Feldman de Falco

📑 In a conversation led by Nancy Mendelson, Victoria Feldman de Falco of Redpoint emphasizes aligning marketing, PR, and operations to boost hospitality growth. Drawing on 40+ years of experience, Victoria suggests creative campaigns like "Cyber Monday for Hotels" and "Baggage Buyback" to illustrate effective collaboration. Key insights include fostering risk tolerance and protecting PR budgets. The conversation offers practical steps for enhancing team collaboration and driving brand value.

1 min

Unlocking the Big Wins in Hotel Profitability Today – Steven Moore, Actabl

🏨 Steven Moore, CEO of Actabl, spoke at The Lodging Conference, focusing on hotel profitability strategies. He identified labor and culture as key performance drivers. Moore emphasized the importance of labor as a critical factor in profitability and shared data-driven examples of success and failure. He also highlighted the benefits of fostering a culture of transparency, accountability, and empowerment to enhance engagement and financial outcomes in the hotel industry.

1 min

Reflections from The Lodging Conference: How Hospitality Leaders Connect, Communicate, and Collaborate – Steven Moore, Actabl

📱 Josiah Mackenzie talks with Steven Moore, CEO of Actabl, about The Lodging Conference. They discuss its unique impact on hospitality leaders by fostering conversations, connections, and collaborations. Listeners learn to build stronger relationships and create beneficial environments. Access more insights with Actabl's "digital swag bag.

23 min

Deep Dive: AI in Hospitality Now (Destination AI 2025 Recap with Drew Potter & Josiah Mackenzie)

📈 In October 2025, Drew Potter from Actabl attended the Destination AI event in Washington DC, focusing on the integration of AI in hospitality. The event highlighted a shift from theoretical discussions to practical implementations of AI, enabling enhanced guest experiences. A notable statistic was a 1200% year-over-year increase in travel planning starting with AI tools like ChatGPT. The event emphasized the importance of machine-readable data for hotels and identified efficiency gains like automating 30% of call center tasks related to billing inquiries.

1 min

AI & the Associate Experience in Hospitality – Andrew Arthurs

💻 Andrew Arthurs, President and COO at Actabl, discusses AI and smart data use in hospitality. He emphasizes digitizing workflows to empower teams and improve operations. Arthurs highlights that effective tech initiatives start by understanding daily hospitality tasks.

1 min

Accelerate Your Hospitality Career by Creating Value Through Problem Solving – Andrew Arthurs

📰 Andrew Arthurs, President and COO at Actabl, shares insights on career acceleration in hospitality by focusing on problem-solving over technology. As a former CIO, he emphasizes starting with the right questions to unlock opportunities and scale solutions. His approach aids in driving value and fostering career growth. For more insights, listen to the full episode and implement the strategies to enhance your business.

1 min

Managing Labor Costs Through Cross-Functional Collaboration – Andrew Arthurs

📈 Andrew Arthurs, President and COO of Actabl, discusses labor cost management in hospitality on a podcast. In October 2025, Arthurs emphasizes enhancing labor efficiency using cross-functional collaboration and data-driven decision-making. Two key articles by Arthurs address the industry's talent crisis and strategies for talent retention. For more insights, visit Hotel Effectiveness by Actabl or subscribe to Hospitality Daily for summaries and actionable insights from each episode.

1 min

What Smart Hotel Owners Are Focusing on Now – Andrew Arthurs

🏨 Josiah Mackenzie and Andrew Arthurs are in Phoenix this week for The Lodging Conference, focusing on hotel owners and investors. Andrew Arthurs, President and COO of Actabl, discusses strategic approaches involving people, partnerships, and technology to enhance asset value.

Input your search keywords and press Enter.