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10 Minutes News for Hoteliers 10 Minutes News for Hoteliers
  • Top News
  • Posts
    • CSR and Sustainability
    • Events
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    • Hotel Operations
    • Human Resources
    • Innovation
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Posts by author

Josiah Mackenzie

1089 posts
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  • 6 min

Building Trust & The Network Effect in Hospitality – Andrew Arthurs

  • Josiah Mackenzie
  • 5 October 2025
💻 Andrew, in the hospitality industry, emphasizes the importance of networking and relationship-building for career growth. He notes the "network effect," which brings value to companies like Actabl through deep-rooted professional connections. Andrew compares Aimbridge's role in developing hospitality leaders to the "PayPal mafia" effect. He stresses the need to give back and nurture these connections, as demonstrated by leaders like Geoffrey Ballotti, CEO of Wyndham. This approach aids in identifying and fostering talent across the industry.
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  • 1 min

What I Learned About “Speaking Owner” as a Hotel GM – Shanell Marinuzzi

  • Josiah Mackenzie
  • 4 October 2025
🏨 Oct. 4, 2025, Shanell Marinuzzi, now at Actabl, reflects on her past experience as a hotel general manager. She emphasizes the importance of "speaking owner" to align team goals and communicate effectively with investors. By understanding numbers and translating results into investor-friendly terms, she achieved significant buy-in and success. This approach underscores the value of connecting performance with investor interests in the hospitality industry.
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  • 14 min

The Secret to Unlocking Performance: Your Technology Partner’s Customer Success Team – Megan Yagoda Kaplan, Actabl [Sponsor Bonus]

  • Josiah Mackenzie
  • 4 October 2025
💻 Actabl partners with 90% of the top 50 US hotel management companies, engaging 150,000 hoteliers daily. The focus is on customer success, with a team of CSMs who are experienced in hotel operations. This team helps clients like ProfitSword and Alice achieve goals such as improving forecast accuracy and enhancing guest satisfaction scores. Actabl's strategy includes investing in customer success and technical expertise, ensuring their technology effectively enhances hotel operations and ultimately boosts performance.
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  • 1 min

How Tech Gave Me Time Back and Made Me a Better Hospitality Leader – Shanell Marinuzzi

  • Josiah Mackenzie
  • 3 October 2025
📚 Shanell Marinuzzi, a hotel turnaround expert, discusses her journey from reliance on pen, paper, and spreadsheets to embracing technology to improve efficiency. She highlights technology's role in giving time back to focus on guest and team experiences, emphasizing that successful adoption is critical to realizing benefits. This insight is shared in a podcast episode produced by Clay Bassford from Bespoke Sound, aimed at helping hospitality businesses implement innovative ideas for better service outcomes.
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  • 1 min

The Hotel Fixer: Turning Around Performance Through Leadership and Culture – Shanell Marinuzzi

  • Josiah Mackenzie
  • 2 October 2025
📖 Shanell Marinuzzi has successfully revitalized underperforming hotels by enhancing culture, boosting morale, and driving performance, all on limited budgets. This approach has been repeatedly effective, proving the importance of leadership and team dynamics in hotel success. Marinuzzi's insights are shared in a podcast episode, where listeners can learn strategies for improving performance in the hospitality industry.
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  • 1 min

This Is Where Hotel Teams Win or Lose Today – Shanell Marinuzzi

  • Josiah Mackenzie
  • 1 October 2025
📑 Shanell Marinuzzi, a hospitality leader from Actabl, discusses hotel performance strategies. In a Hotel Investment Today webinar, she highlights labor strategies, emphasizing how current challenges can strengthen or weaken hotel teams. Marinuzzi shares her experiences in overcoming adversity, empowering employees, and fostering a positive culture. The webinar, "From Cost to Catalyst," focuses on rethinking hotel labor strategies for 2026 and beyond. Music for the episode is by Clay Bassford of Bespoke Sound.
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  • 1 min

This Is Where Hotel Teams Win or Lose Today – Shanell Marinuzzi

  • Josiah Mackenzie
  • 1 October 2025
📖 Shanell Marinuzzi, a hospitality leader, shared insights from a recent Hotel Investment Today webinar on labor strategies. She emphasized that current challenges are pivotal for shaping hotel teams, sharing practical ways to lead, empower staff, and cultivate a winning culture. For more on hotel labor strategies, see "From Cost to Catalyst: Rethinking Hotel Labor Strategies for 2026 and Beyond." Follow Hospitality Daily on social platforms for updates or subscribe for daily insights.
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  • 1 min

How To Prepare For A Podcast (As a Guest) – Josiah Mackenzie

  • Josiah Mackenzie
  • 1 October 2025
🎙 Josiah Mackenzie shares insights from over 1,000 podcast interviews on how hospitality leaders can prepare effectively and communicate confidently to create value for listeners. This solo episode emphasizes the power of podcasts for exchanging stories and ideas in the industry. 🎧
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  • 1 min

How “The Place of Wonders” Connects Guests with Florence’s Hidden Artisans – Claudio Meli, THE PLACE Firenze

  • Josiah Mackenzie
  • 30 September 2025
🏨 Claudio Meli, named Virtuoso’s Hotelier of the Year, leverages his role as General Manager at THE PLACE Firenze to redefine luxury through local cultural immersion in Florence. He launched The Place of Wonders foundation, providing travelers with exclusive access to artisan workshops, typically off-limits to the public. Meli highlights the advantages of longer, meaningful stays for both guests and the community, addressing issues like sustainability and overtourism with innovative, unique hospitality experiences.
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  • 1 min

No Check-Ins: Redefining Luxury with “Sartorial Hospitality” – Claudio Meli, THE PLACE Firenze

  • Josiah Mackenzie
  • 29 September 2025
🏨 Virtuoso's Hotelier of the Year 2025, Claudio Meli, General Manager of The Place Firenze, emphasizes how true luxury starts upon arrival. He introduces the concept of "sartorial hospitality" to craft unforgettable experiences. Hospitality leaders are encouraged to rethink the guest journey comprehensively. 🎵 Music by Clay Bassford from Bespoke Sound supports this episode. If you find the episode valuable, share it with your team to implement these insights.
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