Josiah Mackenzie

1 min

Why Visibility Unlocks Guest Satisfaction – Leora Halpern Lanz

This article was written by Hospitality Daily Podcast. Click here to read the original article In this episode, Leora Halpern Lanz, award-winning hospitality marketing leader and Associate Professor at Boston…

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1 min

Jordan’s House: Radical Hospitality for Caregiving Parents Who Need Rest – Jimmy Peña

This article was written by Hospitality Daily Podcast. Click here to read the original article Parents of children with special needs rarely get the rest they need, and Jimmy Peña…

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1 min

Private Estate Hospitality: The Exclusive World Where “Every Meal Is the Super Bowl” – Jimmy Peña

This article was written by Hospitality Daily Podcast. Click here to read the original article In this episode, we learn from Jimmy Peña, Director of Estate Operations for a private,…

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1 min

Hiring for Heart, Turning “Opportunity Guests” into Advocates, and Avoiding Counterfeits with Jimmy Peña

This article was written by Hospitality Daily Podcast. Click here to read the original article What does it take to select and lead people who can deliver authentic hospitality at…

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1 min

Heart, Hustle & the Simple, Brutal Beauty of Hospitality – Jimmy Peña

This article was written by Hospitality Daily Podcast. Click here to read the original article Jimmy Peña believes hospitality comes down to two essentials: heart and hustle. In this conversation,…

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2 min

Hospitality as Stewardship: The Delight and Dignity of Caring for People, Places, and Moments – Jimmy Peña

This article was written by Hospitality Daily Podcast. Click here to read the original article Jimmy Peña is a hospitality executive, best-selling author, and nonprofit leader whose career spans luxury…

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1 min

Do Wild Stuff: Collaborations, Contrarian Thinking, and Curated Travel in Japan with Ryan Bukstein

This article was written by Hospitality Daily Podcast. Click here to read the original article Ryan Bukstein has spent his career shaping people-driven brands, from his early work at Ace…

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1 min

Fixing Independent Hospitality’s Discovery Problem with Storytelling & AI – Brett McManus, Inndependent Stays

This article was written by Hospitality Daily Podcast. Click here to read the original article Independent hospitality is quickly growing in popularity, but discovery remains a big challenge for both…

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17 min

Highs and Lows of Hospitality in 2025: What First-Time Innkeeper Brett McManus Learned About Guest Experience, Operations, and Tech [1-Year Check-In]

This article was written by Hospitality Daily Podcast. Click here to read the original article Josiah: Thanks for making the time to record, Brett. It was a real treat to…

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1 min

Chick-fil-A’s Drive-Thru Training Secret: Making 60 Seconds Count – Ryan Magnon, Ithaka Hospitality Partners

This article was written by Hospitality Daily Podcast. Click here to read the original article In this episode, Ryan Magnon, Chief Operating Officer of Ithaka Hospitality Partners, shares a valuable…

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Why Visibility Unlocks Guest Satisfaction – Leora Halpern Lanz

Jordan’s House: Radical Hospitality for Caregiving Parents Who Need Rest – Jimmy Peña

Private Estate Hospitality: The Exclusive World Where “Every Meal Is the Super Bowl” – Jimmy Peña

Hiring for Heart, Turning “Opportunity Guests” into Advocates, and Avoiding Counterfeits with Jimmy Peña

Heart, Hustle & the Simple, Brutal Beauty of Hospitality – Jimmy Peña

Hospitality as Stewardship: The Delight and Dignity of Caring for People, Places, and Moments – Jimmy Peña

Do Wild Stuff: Collaborations, Contrarian Thinking, and Curated Travel in Japan with Ryan Bukstein

Fixing Independent Hospitality’s Discovery Problem with Storytelling & AI – Brett McManus, Inndependent Stays

Highs and Lows of Hospitality in 2025: What First-Time Innkeeper Brett McManus Learned About Guest Experience, Operations, and Tech [1-Year Check-In]

Chick-fil-A’s Drive-Thru Training Secret: Making 60 Seconds Count – Ryan Magnon, Ithaka Hospitality Partners

Executive Guide on Hyperautomation for Hospitality Leaders

New guide: “From Revenue Manager to Commercial Strategist”

What does exceptional hospitality look like today? Download SOCIETIES Magazine

The Friction Guests Never Tell You About but Always Punish Your Hotel

Culture First, Not Campaign First: Inside Arlo’s Social Strategy

More Than a Hotel Restaurant: Takeaways from Hilton Anaheim’s Culinary Reinvention

Reservations Reconfirmation Calls Present Opportunities To Build The Brand, Upsell, and Cross-Sell

From Reactive to Resilient: Why Best Sales People Quit and What Sales Leaders Must Learn

Executive Guide on Hyperautomation for Hospitality Leaders

New guide: “From Revenue Manager to Commercial Strategist”

What does exceptional hospitality look like today? Download SOCIETIES Magazine

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