Kurien Jacob

💻 Conversations with hotel operators reveal diverse AI integration levels in hotel operations. Many hotels are data-rich and have moved beyond basic AI adoption. Key areas for AI impact include cost leakages, staffing decisions, cleanliness, safety, and maintenance. Effective AI use leads to calmer operations and fewer surprises. The focus is on embedding intelligence where needed, rather than tool sophistication. Leaders are concerned with decision dependencies on individuals and the timing of visibility.