LODGING Staff

🏨 In the J.D. Power 2024 North America Third-Party Hotel Management Guest Satisfaction Benchmark, guest satisfaction for hotels managed by third-party companies reached 683/1000, an 8-point increase from the previous year. This improvement was driven by cleaner rooms, better maintenance, and responsive staff. Although room rates have risen, guest perceived value improved by 6 points on average since 2023. Davidson Hospitality Group led with a 735 score, followed by HEI Hotels and Resorts (705) and White Lodging (704). The benchmark considered responses from 4,907 guests who stayed in branded hotels with over 14,000 rooms, from May 2023 to May 2024.

🏗 In Scottsdale, Arizona, The Phoenician, a Luxury Collection Resort, completed its Phase Two renovation of meeting and event spaces, following Phase One in 2023. Directed by Parker-Torres Design, the refurbishment includes The Phoenician Grand Ballroom, The Estrella Ballroom, and upper-level rooms, featuring modernized carpeting, wall treatments, draperies, lighting, and advanced LED and DMX systems. The resort offers over 160,000 square feet of event space, complemented with amenities like three pools, an 18-hole golf course, Athletic Club, spa, and eight dining options.