Luke Reed

🛒 Technology has transferred tasks to consumers. Self-checkouts require shoppers to scan, bag, and pay, offering no discounts. Booking travel now demands hours of comparison and planning by individuals. Banking support is often a frustrating chatbot experience. Apps require account creation and lengthy terms acceptance. Paperless billing forces users to locate their own bills online. Customer service is largely automated or outsourced. Smart home features depend on reliable WiFi. Ultimately, businesses profit while consumers bear more responsibility.