#luxuryhospitality #guestexperience #hoteltechnology #viptv | Marco Scappoli
The hotel TV is dead. And nobody is going to the funeral. Guests walk into a five-star suite with their own screens in their pockets. The TV on the …
Share
1130 posts
Realizing the Dream of an All-In-One Hotel Booking Flow | Hotel Speak
Since this category was invented, hotel booking engines have been designed to accomplish one task: reserve a room. Since that time, we’ve added …
Share
✈️ KLM: From premium airline to secondary brand? A strategic crossroads. In today’s De Telegraaf, Yteke de Jong examines the mounting challenges facing KLM Royal Dutch Airlines. I shared some… | Wouter Dewulf | 14 comments
✈️ KLM: From premium airline to secondary brand? A strategic crossroads. In today's De Telegraaf, Yteke de Jong examines the mounting challenges …
Share
Booking Holdings Invests $100 Million in AI Booking Agent Vayo, Integrating with Expedia and Monitoring Price Drops
🛠️ Booking Holdings invested $100 million in Vayo, an AI booking agent that scans emails for reservations, monitoring trips for price changes. 72% of hotel companies use AI like ChatGPT, while only 33% integrate vendor-provided AI. Expedia Group, holding nearly 80% of U.S. OTA booking value, faces a class-action lawsuit over rate parity. Aimbridge Hospitality's CEO suggests AI could replace brand reliance in leisure bookings. Key players affected include Marriott, Hilton, IHG, Wyndham, Hyatt, and Best Western.
Share
Google Reveals Timelines for URL Discovery, Indexing, and Updates: From Hours to Over a Year
📈 Who? Google, Gary Illyes. When? Last week. Where? Search Central Live in Barcelona. What? Timelines for Google crawling, indexing, updates. How? ~20 hours to discover a new URL, ~1.5 hours to index post-crawl, ~30 days to refresh. Title/snippet change: 1-2 days; site migration: 1-3 months; core update recovery: 3-6 months. Slowest: several weeks to months for changes, 6 months to 1 year+ for migrations and updates. Used by SEOs for timing estimates.
Share
Booking.com Reveals 11th Annual Travel Predictions: 79% of U.S. Travelers Seek Out-of-Character Vacations
📅 Last night, Booking.com shared its 11th annual Travel Predictions, revealing that 79% of U.S. travelers want vacations that are out of character, while 82% choose destinations based on feelings. Moreover, 72% are interested in paranormal experiences, and 65% prefer AI to manage work during vacations, with 51% willing to take an extra day. Celebrating 30 years, Booking.com uses these insights to develop AI tools for personalized travel experiences. Full report available online.
Share
AI Transforming Travel: 38 Companies Innovate with Various Models, Including $138.5M Investment in Fora
🎯 In 2026, the travel industry sees AI innovation with 38 companies across four models. The largest, "AI plans. You book," includes Mindtrip and Layla. "AI books it all" features Odessia, launched with $6 million. Fora raised $60 million, showing AI's role in enhancing travel advisors’ efficiency. Total funding in this sector reaches hundreds of millions. Layla was acquired by Expedia in July 2026. Hotels must adapt to AI agents to maintain visibility.
Share
M Social Hotel Sunnyvale to Open December 2026 with 263 Rooms and LEED Gold Certification
🏨 M Social Hotel Sunnyvale, located in a mixed-use development in Sunnyvale, will begin taking reservations in December 2026. This 263-room hotel is part of the Millennium Hotels' M Social brand and boasts a LEED Gold standard with a smart-building ecosystem. It includes 28,000 sq. ft. of meeting space and features technology like mobile keys and robotic assistants. Signature dining options include Beast & Butterflies, with a rooftop beehive, and ctrl+B(ar).
Share
Shiji's Book&Pay Partners with Hotel Trader to Expand Hotel Inventory Access for Global Travel Demand Partners
📰 On October 15, 2026, in Barcelona, Spain, Shiji announced Hotel Trader joining Book&Pay by Shiji Horizon Distribution as a supply partner. The partnership connects over 20,000 hotels worldwide to the Hotel Trader Exchange and Book&Pay’s network, enhancing distribution in markets like Asia-Pacific. It simplifies hotel listings for leisure and corporate travel, allowing hotels to integrate and sell in under 8 minutes through a single connection, promoting easier cross-border payments and invoicing.
Share
Snow is optional: What moves winter sports travelers when the forecast fails
The 2025/26 ski season split the U.S. in two, and demand followed the snow. Phocuswright’s Mountain & Ski Travel 2026 identifies five traveler personas that decide whether a mountain trip gets booked when conditions are uncertain. The findings show what it takes to win over hesitant travelers and why selling the mountains on snow alone is no longer enough.
Share
