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  • 2 min

71% of Hoteliers See AI as Transformative, Yet Only 0.15% of Revenue Is Invested in It

💻 71% of hoteliers consider AI transformative, yet only 0.15% of revenue is invested in it. While 85% plan to allocate 5% of IT budgets to AI, this is inadequate compared to the 3% revenue generally spent on IT, far below other sectors' 7-8% and tech giants' 15%. Despite AI's potential, most hotels under-invest, risking their competitive edge. Prioritizing AI could lead to substantial gains for proactive leaders.
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  • 1 min

Hotel Marketing Teams Struggle Due to Lack of Testing and Revenue-Driven KPIs, Not Creativity

📰 Hotel marketing teams are struggling due to a lack of discipline, not creativity. 🔍 No real testing or KPIs tied to revenue. 🚫 Instead, many opinions and unproductive meetings. Inconsistent content is losing visibility in an AI-driven world. Successful brands are constantly testing and scaling effective strategies. 💡 The key is a process: test, eliminate failures, scale successes, and link everything to revenue. 📈 Without this, it’s just noise, not marketing. ✨
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  • 3 min

UK Leads European Hotel Transactions in 2025 with 25% of €22.6bn Market, France and Spain Follow

🏨 In 2025, Europe's hotel investment market reached €22.6 billion, a 30% increase from 2024. The UK led with 25% of the market volume. There were 461 deals involving 725 hotels, with an average transaction price of €31.1 million. Single asset transactions hit a record €15.6 billion. London surpassed Paris in single asset market liquidity with €1.8 billion. Portfolio transactions grew 3% to €7 billion. European investors led with 81% of single asset transactions.
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  • 5 min

Sunborn London Implements New PMS System to Enhance Operational Efficiency, Completing Switch in Under One Year

📈 At Sunborn London, the PMS change process began in mid-2024, with a contract signed in early 2025 and implementation by May 2025. The change aimed to reduce operational fragmentation and improve efficiency, saving 4-5 staff hours daily by reducing check-in time by 2 minutes per guest. Automation, such as integrated payments and mobile housekeeping, enhanced workflows. The shift emphasized training and abandoning legacy processes, reducing inefficiencies and increasing guest engagement. Ventura highlights the importance of timely system updates.
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  • 1 min

AI Training Exercise Enhances Prompt Creation for Travel Advisors Using ChatGPT, Claude, and Google Gemini

💻 In a white paper with Travel Market Report, a few years ago, AI's impact on travel advisors was explored. A simple exercise was shared to enhance AI prompting skills: "I'm a travel advisor" prompts AI to guide learning. This was tested with ChatGPT, Claude, and Google Gemini, proving effective. Non-travel advisors can adapt the exercise for their professions. Better prompts lead to better AI results. Cruise Planners offer tech, training, and community support for advisors.
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TPConnects Technologies Launches MCP Layer for NDC Gateway to Enhance AI and Next-Gen Airline Retailing

🛩 TPConnects Technologies has introduced a "MCP layer" for their "NDC gateway". This innovation supports both API-connectivity via New Distribution Capability (NDC) and AI-connectivity through the Model Context Protocol (MCP). NDC was launched in 2011 without a 15-year roadmap, lacking AI considerations. The MCP layer, acting as an orchestration platform above NDC APIs, aims to eliminate vendor lock-in and accelerate modernization, addressing computational workload challenges in AI retailing for airlines.
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