The loyalty grind
🌎 Frequent traveler visited 128 countries and aims for 150. They stay over 4 hours per country, including Vatican City. They're loyal to one hospitality loyalty program for points and discounts but feel trapped despite top status. This traveler encounters limited choices due to loyalty program constraints. The hotel industry faces loyalty fatigue, needing diverse options to engage consumers beyond luxury-seeking Baby Boomers, and considering new strategies like branded credit cards to enhance customer loyalty and experience.
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