Ralph Melis

📱 In 2–3 years, hotels will adopt voice AI for handling guest calls, enabling multilingual communication and actions like bookings. Last year, Onsai began introducing this tech at ITB Berlin. Recently, at The Hospitality Show in Denver, BluIP Inc. showcased Voice AI, prompting discussions on the future of call center roles. Human interaction is still valued for personal hospitality experiences. Success lies in blending automation with genuine connections to enhance guest loyalty.