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Robin McLaughlin

13 posts
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  • 4 min

Extended Stay America’s Client Connect Program Streamlines Business Travel Operations

💻 Extended Stay America (ESA) launched Client Connect to enhance long-term stays for business travelers. Available immediately, it offers dedicated account management and streamlines existing services under one platform. With over 30 years of expertise, ESA targets construction crews, traveling nurses, and military personnel. Client Connect provides flexible booking, affordable rates, billing simplification, and nationwide amenities across 700 properties. ESA commits to evolving the program, driven by client feedback and changing business travel needs.
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  • 9 min

More Than a Motto: Red Roof President Zack Gharib Delivers on ‘Genuine Relationships, Real Results’

🏨 Red Roof is expanding with 50 hotel openings and 65 agreements in 2025, focusing on their four brands and a dual-brand option. The company emphasizes core values through its "HABITS" framework—hospitality, adaptability, belonging, impact, trust, and success—and aims for a 92% franchisee satisfaction. Initiatives like RIDE with Red Roof and SHE programs have increased women franchisees by over 30 since June 2023, promoting inclusivity. Tech partnerships with HotelIQ, FreedomPay, Sojern, and ibex enhance operations and guest experiences.
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  • 4 min

Three Common and Costly PTAC Disposal Mistakes and a Smarter Solution

💰 Hotels replace 7-15% of PTAC units annually, often disposing of them improperly and illegally, impacting the environment. RoomOne Solutions offers a free nationwide PTAC pick-up and recycling service, requiring hotels to place at least six units on a pallet. The company partners with major hotel brands like Wyndham, BWH, Choice Hotels, and IHG, supporting sustainability goals by recycling or reselling usable components and materials. This service aids operational efficiency and enhances hotels' eco-friendly reputation.
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