Are Your Guests Arriving Stressed Out?
🛂 A guest arrives frustrated after 40 minutes of wrong turns due to incorrect information from a third-party site. In 10 minutes, five such guests arrive, overwhelming the single staff member at the desk. A simple change in greeting from “How was your trip?” to “Your room’s ready, let’s get you settled” significantly eased check-ins within a month. Clear signage and concise arrival instructions, like providing a door code upfront, reduce guest frustration and improve their experience.
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