Automatic - 10 Minutes News for Hoteliers

collage of various hotel and IT elements with text about Openclaw & Hotels

8 min

OpenClaw and the Rise of AI Agents in Hospitality

💻 Hotels are integrating AI, shifting the focus from replacing core systems to augmenting them. OpenClaw, a new AI agent, listens actively, interprets intent, and executes tasks, enhancing guest communication and operations. While probabilistic systems like OpenClaw excel in language interpretation, deterministic systems ensure reliability in financial tasks. This strategic balance ensures AI can improve efficiency without risking operational integrity. OpenClaw exemplifies AI’s role in handling human-centric tasks, leaving critical systems intact.

3 min

Shiji Infrasys POS Awarded 2026 Best Customer Support by Software Advice

🏠 Shiji's Infrasys POS, a cloud-based point-of-sale solution, received the 2026 “Best Customer Support” award from Software Advice on February 5, 2026, in Atlanta, Georgia. The award is based on verified customer reviews from hospitality professionals who appreciate Infrasys's reliable, 24/7 support. With over 5,000 employees globally, Shiji serves more than 91,000 hotels. Infrasys integrates with property management systems and remains operational even during connectivity disruptions, ensuring seamless hospitality operations worldwide.

4 min

PMS Transitions Are Not a Technology Problem. They Are a Leadership Problem.

💼 PMS transitions in hotels are challenging due to poor change management, not software issues. Ryan King, SVP Americas at Shiji, emphasizes that clarity and communication can ease transitions, not speed. A hotel group successfully implemented PMS across 74 hotels in a year by focusing on leadership alignment and preparation. Effective transitions require defining the purpose, assigning decision ownership, standardizing early, and clear communication to minimize guest impact and staff resistance.

Tony Loeb standing in front of a brain and a lot of post it notes. Cover image for the podcast with LodgIQ discussing Generative AI in hotels.

5 min

Less Noise, Better Focus: Why Generative AI Is Finally Changing Revenue Management

💻 Hoteliers face signal overload, not a lack of technology. On the 10 Minutes Hotel podcast, Sam from LodgIQ discusses AI's role in addressing this issue, highlighting its ability to translate complex data into actionable insights. Revenue managers, often bogged down by too many inputs, can now focus on strategy as AI explains decisions, fostering confidence and collaboration. With generative AI, hoteliers are empowered to ask better questions and prioritize meaningful actions over endless data.

3 min

Shiji Reaches 400 Infrasys POS Installations with Hyatt

📱 Hyatt Regency Greenville, South Carolina, U.S., February 2, 2026: Shiji marked its 400th Infrasys POS installation at a Hyatt hotel since 2019. The 327-room Hyatt Regency Greenville now uses Infrasys POS, Stellaris Digital Dine, QSR/KDS, and Infrasys POS Move for enhanced service speed and guest experience. This collaboration supports flexible, real-time order management and service across Hyatt’s global portfolio, emphasizing personalized and efficient operations.

2 min

Aven Hospitality Launches to Continue Shaping Future of Hospitality Technology

🏨 On January 27 in Southlake, Texas, Hospitality Solutions rebranded to Aven Hospitality, an independent provider for over 35,000 hotels globally. Led by CEO Teresa Mackintosh, the company focuses on hotel-first commerce and AI infrastructure, with a platform supporting 600+ integrations. Aven's cloud-native platform enhances hotel performance with smarter retailing and reduced complexity. It will become fully independent in 2025, continuing its strategy with its SynXis platform.

7 min

A Beginner’s Guide to the Model Context Protocol (MCP):

💻 MCP, announced by Anthropic in November 2024, standardizes AI integration with external tools. MCP simplifies AI connectivity by reducing potential integration from 200 instances to 30 across 10 apps and 20 tools. AI systems now connect with MCP-compatible services through unified interfaces. The protocol, open-sourced with SDKs in Python, TypeScript, C#, and Java, has achieved rapid adoption. Major AI providers like OpenAI and Google DeepMind have embraced MCP, establishing it as the industry standard for AI integrations.

1 min

Sunborn London Case Study: Seamless Tech for Luxury Hospitality

📱 Sunborn London's operational efficiency improved with automated, real-time updates for Front Office, F&B, and Housekeeping. Guests now enjoy online check-in, Digital Dine ordering, and personalized service, enhancing their experience. The seamless system rollout by Shiji included responsive support and reduced training time with familiar interfaces. Payment processing is secure and PCI-DSS compliant, involving encrypted transactions and fraud controls. Unified systems ensure data consistency, reduced errors, and effective cross-department communication.

1 min

The Top OTAs Infographic Remix Project

📊 After publishing the OTA infographic, 10 Minutes Hotels witnessed unexpected remixing and sharing on LinkedIn. The infographic was reimagined with new designs and color schemes, demonstrating the desired shift from content consumption to contribution. This led to the creation of the "Top OTA List open remix project," encouraging users to post their versions and tag 10 Minutes Hotels. This project aims to credit original creators and expand the gallery of creative remixes.

3 min

Shiji and allmytour Integrate to Expand Global Accommodation Distribution

📅 January 22, 2026, in Seoul, Korea, Shiji announced a strategic partnership with allmytour to integrate Shiji’s Horizon Distribution. This partnership provides allmytour access to over 90,000 hotels globally, enhancing inbound and outbound travel competitiveness in Northeast Asia. Shiji supports over 91,000 hotels worldwide and employs more than 5,000 people. Allmytour, boosted by an 8 billion won Series A investment, launched the 'Awesome Membership' in May 2024, offering access to 3 million accommodations.

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