259 posts
View Post
  • 2 min

AI Transforms Hotel Marketing by Matching Travelers with Perfect Properties Based on Identity, Not Price Filters

📈 AI revolutionizes hotel marketing by tailoring offers to individual travelers' preferences, bypassing traditional mass emails and ads. A case study in New York highlights Nine Orchard, a unique hotel in a historic bank, curated by AI as a "downtown creative reset." Independent hoteliers can leverage AI to match their identity with traveler desires, eliminating intermediaries like OTAs. This personalized approach fosters direct connections without commission fees, fulfilling a long-standing dream for both travelers and hoteliers.
View Post
Share
View Post
  • 1 min

Accor to Sell 31% Stake in Essendi to Blackstone and Colony for Up to €975 Million

📈 Accor is selling its 31% stake in Essendi to Blackstone and Colony Investment Management for up to €975 million (approximately $1.1 billion). Essendi's hotels will transition to Accor franchise agreements as part of the deal. This move marks Accor's strategic shift towards an "asset-light" model, focusing on securing 20 years of fee income rather than owning hotel properties.
View Post
Share
View Post
  • 2 min

EU's EmpCo Directive Enforces Strict Sustainability Claims for Luxury Hotels, with Fines Up to 4% Turnover

💰 Three days ago, the EU's EmpCo Directive (EU 2024/825) took effect, impacting global luxury hotels marketing to EU guests. Non-compliance with verified sustainability claims could result in fines up to 4% of annual turnover or €2 million. Certifications must be ISO 17065 audited. Sue Williams highlighted hoteliers' misconception of voluntariness. The directive demands genuine sustainability integration. As It Must Be Now's Sustainability Ambassador, I urge luxury brands to act swiftly, transforming sustainability from mere performance to proven practice.
View Post
Share
View Post
  • 1 min

Airbnb Luxe Achieves $800 Million in 2025, Highlighting Importance of Data-Driven Client Personalization in Luxury Hospitality

🏠 Airbnb Luxe generated $800M in 2025 by leveraging client data, offering personalization 10x better than traditional luxury palaces. A UHNW client in Dubai noted Airbnb's predictive understanding surpassing that of their favorite palace. This shift in client expectations poses a challenge for palaces to integrate AI and data with human service. While Airbnb Luxe sets a new standard, palaces have the advantage of physical and emotional connections, which AI can enhance further.
View Post
Share
View Post
  • 1 min

Minor Hotels to Launch The Wolseley Hotels Brand in New York, First Property Opening in Early 2027

📍 Minor Hotels, in early 2027, will launch The Wolseley Hotels in New York at 130 West 44th Street, a historic building from 1905. The hotel will offer 76 rooms and suites. Rooted in The Wolseley restaurant's heritage, this luxury brand will mix British elegance with global influences. Future expansions include Dubai and other key cities across Europe, North America, Asia, and the Middle East.
View Post
Share
View Post
  • 1 min

Marriott International Partners with Lefay Resorts to Launch First Luxury Wellness Brand in Italy and Switzerland

🏠 Marriott International announced a joint venture with the Leali family to integrate Lefay Resorts & Residences into its luxury portfolio. Lefay, an Italian brand, features two eco-resorts in Lago di Garda and the Dolomites, with expansion plans in Tuscany, Southern Italy, and the Swiss Alps. This partnership merges Lefay’s wellness-focused philosophy with Marriott's global reach, preserving Lefay's Italian heritage while promoting growth. The collaboration highlights a new luxury focused on health, longevity, and meaningful experiences.
View Post
Share
View Post
  • 2 min

Hospitality Industry Shifts Focus to 'Hushpitality,' Prioritizing Mental Calm and Simplicity in Guest Experiences

🏨 Travel is shifting towards 'hushpitality,' prioritizing mental quiet and rest over packed itineraries. This emerging trend emphasizes creating environments that foster calm by removing unnecessary activities. It's seen in boutique hotels and resorts that favor simplicity and wellness experiences focused on guest well-being. Success lies in reducing friction and structured offerings, aligning with the emotional rather than operational aspects of hospitality. The key is delivering genuine calm and space, not adding more to the travel experience.
View Post
Share
View Post
  • 1 min

Marriott International Forms Joint Venture with Lefay Resorts to Launch Luxury Wellness Brand Category

🏨 Marriott International is forming a joint venture with Lefay Resorts & Residences to integrate Lefay into its portfolio under a new luxury wellness category. Lefay, founded in 2006, operates two resorts in Italy, with two more planned. This reflects a trend of smaller brands partnering with larger hotel companies for marketing and distribution advantages. Last week, YOTEL also partnered with Hilton. Lefay is part of the Preferred Hotels & Resorts' Legend Collection, leaving questions about that affiliation.
View Post
Share
View Post
  • 4 min

Bilt Hospitality Launches AI-Driven Dining Platform, Connecting 6 Million Rentals and Expanding to 5 Million Mortgages

🏡 Bilt Hospitality launched in Philadelphia during a work event. A new restaurant-focused loyalty platform, its video featured 21 top chefs, 20 men and 1 woman, Elizabeth Blau, despite a $10 billion valuation. Bilt's tech connects restaurants and guests, facilitating dining experiences. Launched in 2019, Bilt's payment platform covers 25% of the U.S. rental market. 6 million rental residences use Bilt, soon adding 5 million mortgages. Members benefit from tailored dining recommendations without needing Bilt's Mastercard.
View Post
Share