596 posts
Empathy and Consistency Urged as Key Leadership Traits to Rebuild Trust in the Hospitality Industry
🏨 Trust in hotels erodes gradually with broken promises, inconsistency, and lack of empathy. Effective leadership requires transparency, reliability, and empathy, yet many leaders avoid vulnerability. In hospitality, the phrase "I've got your back" often lacks genuine support, leading to systemic trust issues. Rebuilding trust involves consistent, human interactions rather than grand gestures. The next generation seeks present, honest, and empathetic leaders. Hotels depend on people and trust, necessitating a leadership shift focused on human connection.
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Highgate Takes Over Management of Lotte New York Palace; Lotte Retains Ownership in $1.3 Billion Deal
📰 Lotte Hotels & Resorts spent over $1.3 billion assembling control of its 909-room flagship, Lotte New York Palace, on Madison Avenue, Manhattan. This week, Highgate, a New York investment and management firm, will take over operations, while Lotte retains ownership. The transition is part of a broader collaboration, potentially spanning hotels, distribution, technology, and staff training across the Americas and Asia. Richard Russo from Highgate highlighted potential synergies in driving incremental value.
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Lotte Hotels & Resorts Transfers Management of New York Palace to Highgate, Retains Real Estate Ownership
🏨 Lotte Hotels & Resorts. Over $1.3 billion. Manhattan flagship. 909-room Lotte New York Palace. Madison Avenue. Highgate. New York investment and management firm. Running the Palace in the next few days. Richard Russo. Highgate principal. Ownership remains with Lotte. Contract is part of broader collaboration. Hotels, distribution, technology, staff training. Americas and Asia. Drive incremental value. Potential new hotels together. Korean company. Own luxury flags at home.
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Airline Executives Focus on Ancillary Revenue and Geopolitics, with AI Discussion Declining Since 2022
🛩 Ten major airline groups analyzed earnings calls from Q1 2022 to Q1 2026, covering 17 quarters. Mention of Ancillary & Distribution increased by 190%, Fuel by 76%, and Geopolitics by 55%. Premium & Loyalty rose by 30%, the only increase among the top four topics. AI, despite the hype, is least-discussed, with declining mentions. Focus is shifting to monetizing beyond tickets and managing cost and geopolitical challenges. Analysis by Siddhant Mehra.
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Professional Offers Complimentary Review of Hotel Management and Franchise Agreements to Identify Key Contractual Pressure Points
🏨 When? Over 20 years. Who? REITs, family offices, developers, owner-operators. Where? Across various markets. What? Complimentary review of hotel management and franchise agreements focusing on 5% to 16% fees, contract terms, and governance. How? By assessing key pressure points, including PIP obligations and termination flexibility. Working with brands like Aman, Nikki Beach, and Hilton. Why? To protect NOI and exit strategy. Offers insights from Certified Hotel Management and Franchise Negotiators.
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Hotels Spent $100 Million Fighting OTAs. Did It Actually Work?
Subscribe Apple Podcasts | Spotify | YouTube | RSS Hotels spent the last decade trying to convince travelers to book directly. Hilton’s “Stop Clicking Around” campaign became one of the most recognizable direct-booking efforts in travel history,…
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Shiji Upgrades Book&Pay Platform to Enhance Connectivity for 290,000 Hotels, Focuses on China Corporate Travel Demand
📈 June 12, 2026, Barcelona, Spain - Shiji upgrades its Book&Pay platform, enhancing connectivity for over 290,000 hotel properties and 30 demand channels globally. China, the leading outbound tourism market, is a focus. Book&Pay simplifies operations by facilitating seamless booking services and reducing complexity. It supports cross-border settlements via virtual credit cards, ACH, and bank transfers. Automated workflows and digital invoicing streamline processes for hospitality partners, promoting scalable growth in Greater China.
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Saladplate Offers Insights and Access to Over 10,000 Brands in Hospitality, Food, and Beverage Sectors
🍽 Saladplate is the official hub for the Hospitality, Food, and Beverage industry by Informa Markets. It offers weekly news, a monthly newsletter, and a bi-monthly e-magazine. Users gain access to over 10,000 brands and products, exclusive supplier directories, and updates from 35+ international trade events.
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