Automatic - 10 Minutes News for Hoteliers

3 min

Shiji Launches Reviewpro Reputation to Elevate Hotel Reviews in Japan

📝 Tokyo, Japan, January 15, 2026 — Shiji Japan launches Reviewpro Reputation, aiming to enhance guest experiences across hotels and restaurants. The tool supports over 80 review sites and 45 languages. Japan's 2025 Guest Experience Benchmark showed a GRI™ of 84.20%, improving by 0.7 points from the previous period, but below Asia's average of 89.60%. Globally, Reviewpro serves 60,000 hotels, aiding in transforming feedback into actionable insights. Shiji supports over 90,000 hotels worldwide.

2 min

The OTA Market, Finally Mapped

📈 10 Minutes News released a comprehensive dataset and chart mapping OTAs globally, focusing on real reach and demand instead of market capitalisation. Hundreds of hours were spent on research and verification. Subscribers can access the full dataset for free, aiding in informed distribution decisions. The project aims to be dynamic, inviting community input via LinkedIn for updates and corrections. A submission form is underway for structured feedback and new data contributions.

3 min

Shiji Deploys Infrasys POS at Michelin Bib Gourmand Chen’s

📸 Singapore, January 12, 2026: Shiji deploys Infrasys POS at Chen’s, a Japanese Szechwan restaurant under OUE Restaurants, a MICHELIN Bib Gourmand winner (2019, 2021-2023). Wayne Teoh, Chen’s GM, notes the technology's impact on efficiency, maintaining service quality. Infrasys POS offers fast order processing, real-time updates, flexible hardware, and central reporting, supporting Shiji’s goal of enhancing the F&B sector. Chen’s, launched in 2017, is acclaimed for its Mapo Tofu with 8 distinct flavors.

1 min

Hotel Tech & AI Deep Dive With Mews Founder Richard Valtr [Sponsor Bonus]

📓 02:16 - Mews offers Property Management Systems (PMS) for hotels. 05:42 - A hotel business's three key assets are rooms, staff, and guests. 08:01 - Discussed monetization opportunities. 15:44 - AI used to build customer archetypes. 27:13 - Large Language Models (LLMs) as middleware. 33:30 - AI relies on truth. 35:38 - AI speeds up training content creation. 41:36 - Advice available for finding tech partners. 42:26 - Richard's pride in Mews' current achievements.

1 min

How We Led Digital Transformation at Mandarin Oriental by Putting Brand First – Monika Nerger

💻 Monika Nerger, former Group Global CIO at Mandarin Oriental, discusses leading a digital transformation prioritizing brand DNA over technology. Emphasizing data governance as foundational, the strategy involved cross-functional collaboration to reshape decision-making. The initiative navigated the challenges presented by the pandemic. The discussion highlights the overlooked elements of change leadership, trust, and cultural alignment.

1 min

Why Managing From Your Office is Costing You Money – Craig Poole

📚 Craig Poole, a three-time Hilton Connie Award winner and AHLA’s General Manager of the Year, emphasizes the importance of leadership presence in hospitality. He highlights that being visible to guests, employees, and the community enhances revenue and growth. Craig discusses the “point of impact” and warns against solely managing from reports, which can create blind spots. His strategy of engaging directly with guests and staff has led to new business opportunities in his hotels.

Raffles London at the Owo Appoints Olivier Thomas as Managing Director

📍 December 31, 2025, London, UK: Olivier Thomas is appointed Managing Director of Raffles London at The OWO. With over 30 years of luxury hotel experience across Europe, North America, the Middle East, and North Africa, Thomas previously managed notable properties like Hôtel de Paris Monte-Carlo. Under his leadership, Raffles London, located in the historic Old War Office building, aims to enhance its reputation for elegance and sophistication.

Hyatt Signs With Primitive Property to Develop Hyatt Place Bhuj in Gujarat

🏨 Hyatt Hotels Corporation signed an agreement on December 31, 2025, for Hyatt Place Bhuj in Bhuj, Gujarat, India, marking the brand's debut in the city. Developed by Primitive Property LLP, the hotel will occupy a 7,500-square-meter site and is set to open in 2029. Featuring 125 guestrooms, it will offer an all-day restaurant, lobby lounge, and conference spaces. This expansion supports Hyatt's strategy to grow its portfolio in key Indian markets.

Crestline Hotels & Resorts Assumes Management of the Hampton Inn & Suites Scottsdale at Talking Stick, Arizona

🏨 December 31, 2025, in Fairfax, Virginia: Crestline Hotels & Resorts LLC takes over management of the Hampton Inn & Suites Scottsdale at Talking Stick, Arizona. The hotel features 101 guest rooms, 676 sq. ft. meeting space, and can host up to 60 guests. Located off Loop 101, it offers easy access to attractions like Salt River Fields and Butterfly Wonderland. Amenities include Hampton Beds®, complimentary Wi-Fi, an outdoor pool, and a fitness center. The hotel is pet-friendly with onsite parking available for a fee.

Rocco Forte Hotels Introduces New General Managers

📅 London, December 30, 2025: Rocco Forte Hotels appoints four General Managers, enhancing its leadership team. Anna Gricini leads Hotel de la Ville, Rome, from November 1, 2025, after 16 years with the brand. Maximilian Von Reden takes charge of Hotel Amigo, Brussels, on November 3, with 20+ years in luxury hospitality. Matteo Gentile joins Hotel Savoy, Florence, on November 3, bringing decades of experience. Ulrich Schwer becomes General Manager at The Charles Hotel, Munich. Francesco Roccato oversees the new Carlton Milan, launching November 6.

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