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Automatic

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Why Managing From Your Office is Costing You Money – Craig Poole

📚 Craig Poole, a three-time Hilton Connie Award winner and AHLA’s General Manager of the Year, emphasizes the importance of leadership presence in hospitality. He highlights that being visible to guests, employees, and the community enhances revenue and growth. Craig discusses the “point of impact” and warns against solely managing from reports, which can create blind spots. His strategy of engaging directly with guests and staff has led to new business opportunities in his hotels.
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Raffles London at the Owo Appoints Olivier Thomas as Managing Director

📍 December 31, 2025, London, UK: Olivier Thomas is appointed Managing Director of Raffles London at The OWO. With over 30 years of luxury hotel experience across Europe, North America, the Middle East, and North Africa, Thomas previously managed notable properties like Hôtel de Paris Monte-Carlo. Under his leadership, Raffles London, located in the historic Old War Office building, aims to enhance its reputation for elegance and sophistication.
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Hyatt Signs With Primitive Property to Develop Hyatt Place Bhuj in Gujarat

🏨 Hyatt Hotels Corporation signed an agreement on December 31, 2025, for Hyatt Place Bhuj in Bhuj, Gujarat, India, marking the brand's debut in the city. Developed by Primitive Property LLP, the hotel will occupy a 7,500-square-meter site and is set to open in 2029. Featuring 125 guestrooms, it will offer an all-day restaurant, lobby lounge, and conference spaces. This expansion supports Hyatt's strategy to grow its portfolio in key Indian markets.
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Crestline Hotels & Resorts Assumes Management of the Hampton Inn & Suites Scottsdale at Talking Stick, Arizona

🏨 December 31, 2025, in Fairfax, Virginia: Crestline Hotels & Resorts LLC takes over management of the Hampton Inn & Suites Scottsdale at Talking Stick, Arizona. The hotel features 101 guest rooms, 676 sq. ft. meeting space, and can host up to 60 guests. Located off Loop 101, it offers easy access to attractions like Salt River Fields and Butterfly Wonderland. Amenities include Hampton Beds®, complimentary Wi-Fi, an outdoor pool, and a fitness center. The hotel is pet-friendly with onsite parking available for a fee.
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Hospitality.today™Top 50 of 2025

📅 2025 was significant for the hospitality industry with AI becoming integral in search, pricing, and customer service. Distribution evolved with APIs and AI-driven systems. Brands gained importance as independent hotels focused on pricing and loyalty. The guest journey became non-linear, highlighting the need for consistency across platforms. Simplicity emerged as a key advantage. Looking ahead, 2026 will focus on executing strategies in AI, distribution, and brand positioning.
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