Travel businesses could lose bookings before guests ever reach their website. And most may not realize it's happening. At the World Travel & Tourism …

🌿; Accor’s 2026–2030 Hosting Change roadmap targets sustainability across 5,800-plus hotels in 110 countries. Led by chief sustainability officer Coline Pont, it links resource efficiency, guest experience and workforce development. Water intensity fell 5.2% in 2025; over 73% of its largest corporate clients require ESG criteria. By 2030, Accor aims for 35% plant-forward dishes, 20,000 social mobility certifications, 1,000 hotels sheltering people fleeing gender-based violence, and 100 resource-saving solutions.

🤖 A luxury travel professional received her first AI-agent travel-planning request “yesterday,” describing it as degrading. Suspecting Muse or Instinct, she said the agent requested line-by-line budgets and guides’ credentials before providing traveler preferences beyond a name and email. Hours later, she consulted luxury travel advisors about boundaries for AI-generated requests, warning that transactional exchanges can undermine human relationships and create extra work. No specific date, location or statistics were provided.

🤖 AI booking agents could increase last-minute cancellations, the author warns. In a hypothetical five-day Iceland trip, an agent reserves 15 dinners and 20 tours but uses only five of each, cancelling extras before free-cancellation deadlines. Operators lose bookings while online travel agencies earn commissions on completed reservations. The author argues that interchangeable tours and transfers face the greatest risk, as agents favor flexible cancellation policies and operators risk losing visibility by tightening terms.

🏨 MGM Resorts’ third-quarter Las Vegas Strip revenue fell 2% to $2 billion, while adjusted EBITDA plus rent dropped 12% to $531 million. CEO Bill Hornbuckle blamed airfares roughly 45% higher than last summer. September citywide occupancy stayed flat, but average daily room rates fell 6%. Canadian travel declined over 30% in two years. Group and convention bookings exceeded 500,000 room nights, beating internal targets, while December looked softer amid reduced convention business.