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Automatic

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  • 2 min

Grubhub Campus Dining Adds Amazon’s Just Walk Out Technology, Delivery Robots, Reusable Containers

📦 Grubhub expands Campus Dining to over 60 schools, reaching half a million new students and serving a total of 4.5 million. Partners with University of Alabama at Birmingham, University of Tampa, University of Missouri, Howard University, and Tulane University; now works with over 360 universities, a 21% increase. Collaborates with Cartken, Kiwibot, and Starship for robot deliveries on nearly a dozen more campuses, with over 20 campuses already utilizing robots for order delivery. Implements Amazon's Just Walk Out technology at Ursinus College, University of Virginia, and Lindenwood University, allowing purchases without traditional checkout. Introduces sustainable dining with Topanga.io's ReusePass at Virginia Tech and SUNY New Paltz, among others. Grubhub+ Student offers $0 delivery fees and other benefits to students at partnered schools.
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  • 4 min

Bridging the Learning Gap: How Data-Driven Training Can Transform Hospitality’s High Turnover

🏩 Hospitality industry faces a high turnover rate of 84.9%, nearly double the national average of 47.2%. A Gartner study found no correlation between L&D course completion scores and performance, attributed to lack of data savvy. Effective training programs require a data-focused approach, including establishing pre-training performance baselines, plans to assess training results, and goals for post-training performance. Continuous data collection and analysis optimize these programs through learner feedback, performance metrics, and predictive analytics for future needs. Key modern L&D program elements include micro-learning, multimedia, gamification, simulations, and multi-device delivery, aiming to enhance customer service, increase efficiency, and reduce turnover.
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  • 2 min

From Revenue to Profit: A Culture Shift in Hotel Commercial Strategy

🏨 As inflation impacts traveler budgets and "revenge travel" fades, hotels face shrinking profit margins. A shift from revenue to profit-centric strategies is essential for profitability. Key strategies include incentivizing profit over revenue, managing labor costs effectively, and implementing Total Profit Optimization to focus on all revenue areas and their profitability. CBRE's VP, Miri Vasilevsky-Pinto, emphasizes the need for a cross-disciplinary approach and data-driven decisions. Optimizing channel distribution can reduce acquisition costs and increase profit margins.
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  • 3 min

Transforming the Hotel Ecosystem: Enhancing Both Guest and Staff Experiences

🏨 Hotels must adapt to changing client and employee preferences, focusing on experience enhancement. Creating positive guest interactions involves technology-based self-check-in/out and attentive front desk service. Improved concierge services, digital communication options, and sustainability measures like using eco-friendly materials are also important. Promptly addressing negative feedback is vital. Benefits include a 29% increase in positive reviews from attentive service, 40% more for quickly resolving issues, and 13% higher return rates for recognized loyalty, per Deloitte.
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  • 2 min

HT Talks Tech with Patric Knapp, VP of Operations, Bobby’s Burgers by Bobby Flay

🍔 VP of Operations Patric Knapp discusses Bobby’s Burgers’ Charlotte flagship, part of an 8-store chain with Chicago, Colorado, and Utah franchises opening later in 2023. The Charlotte kitchen's efficiency is boosted by a Garland clamshell grill, reducing burger cooking time from 7-10 minutes to 2.5-3.5 minutes. IoT integration with the Toast POS system enhances performance tracking and service speed for the fast-casual brand, offering made-to-order burgers at two temperatures.
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  • 3 min

From Fragmentation to Integration: How Cloud Technology is Redefining Hospitality

💻 Francisco Pérez-Lozao, President of Hospitality at Amadeus, underscores a shift in the hospitality industry as technology partners become collaborative allies with hotels. The goal is to co-create innovative solutions enhancing guest satisfaction. He advocates for cloud-based solutions, emphasizing the need for a consistent data architecture to leverage new technologies and avoid revenue loss. Digital merchandising is highlighted as a means for hoteliers to upsell and differentiate their brands. Pérez-Lozao points to IHG's cloud strategy, with six synchronized inventory instances, as a model for high availability and fast response times, essential for competing with giants like Amazon and Google. Transitioning to a cloud-native design is seen as a 10-year journey that could increase revenue by at least 5%.
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  • 2 min

Meet Chick-fil-A’s New President

🏨 Mews and Duetto surpassed 600 joint hotel customers, improving global hoteliers' revenue. Since the 2017 partnership, they operate in 29 countries, varying from 3-room to 800-room properties. Users report a 6% average revenue increase in the first year and a subsequent 10% RevPAR growth. Integration through Mews Marketplace is free, with 25% faster deployment than average PMS setups. Two-way data synchronization between Mews and Duetto enhances real-time pricing decisions and profitability.
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  • 4 min

Crave Interactive Announces Strategic Partnership with Book4Time to Boost Spa Bookings

📝 Hospitality industry faces 70-80% annual employee turnover, with low wages, long hours, and limited growth opportunities as key reasons. Hospitality America is combating this with mentorship programs led by Justin Deyo, Corporate Director of Operations, who has 20 years of experience. Mentoring includes imparting guest interaction protocols and operation best practices, aiming to foster a sense of value among employees. Notable statistics: 90% of workers with mentors are happy in their jobs, mentored employees are five times more likely to be promoted, 84% of Fortune 500 companies offer mentorship programs, yet only 37% of workers have a mentor. Since the pandemic, mentoring initiatives increased by 30% in organizations. Hospitality America's program emphasizes a culture of PEACH—Passionate, Excellence, Adaptable, Community, Humble—to guide success.
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