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Automatic

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  • 3 min

Porto’s Bakery & Café Enhances Digital Ordering Experience

💰 Square's Quarterly Restaurant Report reveals service fees in 3.7% of restaurant transactions in Q2 2024, doubling since early 2022. Cafe Venetia employs these fees for their European model. Wage growth for restaurant workers is at 4.10%, outpacing July 2024's inflation of 2.98%. Nightlife thrives with Boston's late-night transactions jumping from 12% in Q2 2019 to 31% in 2024, and similar spikes in Richmond and Philadelphia. Washington D.C. sees more restaurant activity in developing neighborhoods like Navy Yard and NoMa.
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  • 3 min

REPORT: Service Fees Continue to Grow, Wages Stay Above Inflation

📊 In Q2 2024, Square reported that approximately 3.7% of restaurant transactions included a service fee, a more than 100% increase since early 2022. At Cafe Venetia, service fees support their European operating model and team growth. The Square Payroll Index showed a 4.10% increase in average hourly earnings for restaurant workers compared to the inflation rate of 2.98% as of July 2024. Nightlife in Boston saw transactions rise from 12% to 31% late night between Q2 2019 and 2024, while Richmond's late-night transactions reached 35%, and Philadelphia's hit 31%. Washington D.C. saw more restaurant activity in developing neighborhoods such as Navy Yard and NoMa.
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  • 1 min

WATCH: Will Guidara on Using Anger as Fuel

📖 During the MURTEC 2024 keynote, Will Guidara, a restaurateur and author of 'Unreasonable Hospitality,' spoke on the power of positive culture and the motivational role of anger in the service industry. He emphasized using adversity as a catalyst for learning and improvement, encapsulating his philosophy of "unreasonable hospitality" to inspire service excellence among the attendees.
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  • 2 min

Touch Dynamic Partners with Bite

📈 Palantir Technologies Inc. partnered with Wendy’s Quality Supply Chain Co-op to boost digital transformation and AI uptake. QSCC, serving over 6,400 Wendy’s in the U.S. and Canada, aims for a fully integrated Supply Chain Network with AI-driven workflows. Initially, QSCC will employ Palantir’s AI Platform for improved decision-making, followed by supply chain management and waste prevention applications. This collaboration is set to enhance sales, operations, and provide Wendy’s a competitive edge, leveraging Palantir's success in enhancing food industry operations with AI.
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  • 2 min

Winking Lizard Tavern Adds Online Ordering

📱 Palantir Technologies Inc. partners with Wendy’s Quality Supply Chain Co-op to implement AI and transform operations. QSCC, serving over 6,400 Wendy's across the U.S. and Canada, is the second largest buying cooperative in the QSR industry. The initiative will include moving to Palantir’s AI Platform for enhanced decision-making and developing AI-driven supply chain management solutions, aiming to generate cost savings and efficiencies. The partnership underscores Wendy’s commitment to data-driven business strategies and positions the brand at the forefront of industry innovation.
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  • 2 min

Use Staffing Technology to Focus on Customer Service

📈 Artificial intelligence (AI) enhances applicant tracking systems to better identify qualified candidates through fine-tuned, semi-automated screening processes. Utilizing human-created prompts, AI can match the specific needs of clients. However, human oversight is vital for continuous improvement of AI accuracy. Bullhorn's 2023 Talent Trends Report reveals that 80% of candidates show loyalty to a staffing firm if contacted during an ongoing placement, yet only 50% receive weekly communications from recruiters. LGC Hospitality, led by CEO George Lessmeister, operates in over 40 U.S. cities, emphasizing the importance of personal, customized service over app-based staffing solutions.
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  • 4 min

Corporate Travel Industry Must Embrace Emerging Technology to Remain Competitive and Accelerate Growth According to New Research from GBTA and Cvent

💲 A new study, "The Future is Now: Technological Transformation in Corporate Travel," by the Global Business Association (GBTA) and Cvent, highlights technology's role in business travel growth. Surveying business travel professionals in North America and Europe, it found that 88% of travel management company respondents, 74% of suppliers, and 59% of travel buyers believe they manage technology well, yet integrating AI and blockchain remains an opportunity. Most suppliers expect increased internal (61%) and traveler-facing (56%) tech investment, while TMCs show even higher expectations (83% for internal, 79% for traveler-facing). Travel program technology spending averages 18% of total budgets, with 36% of buyers foreseeing increased tech spending, particularly in Europe (43% versus North America's 30%). Data for the report was collected from February 6-19, 2024, with 388 participants. The full report is available on the Cvent website, with the complete research report accessible from the GBTA Member Hub.
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  • 4 min

Tripadvisor Enhances Trip Planning Experience with in-app Hotel Bookings, Powered by HTS (Hopper Technology Solutions)

💲 A new study "The Future is Now: Technological Transformation in Corporate Travel" by GBTA and Cvent highlights the corporate travel industry's adoption of technology. 88% of travel management companies, 74% of suppliers, and 59% of buyers believe their organization handles technology well; however, there's room for integrating AI and blockchain. On average, 18% of a travel program’s budget is spent on technology, with European buyers (43%) likelier than North American ones (30%) to increase tech spending. Data was collected from 388 travel professionals in North America and Europe from February 6-19, 2024. 📊
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