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2358 posts

Virgin Hotels to Open First London Hotel in The Heart of Shoreditch

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  • 30 July 2024
This article was written by Hotel Executive. Click here to read the original article United Kingdom, London. July 30, 2024 Virgin Hotels, the luxury lifestyle hospitality brand by Sir Richard…
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Hyatt to Rebrand Hyatt Regency Indian Wells to Grand Hyatt Indian Wells Resort and Villas After $64 Million Renovation

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  • 30 July 2024
This article was written by Hotel Executive. Click here to read the original article USA, Indian Wells, California. July 30, 2024 Hyatt Hotels Corporation (NYSE: H) and Trinity Investments are…
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  • 3 min

Shiji Distribution Solutions Empowers S Hotels & Resorts With WeChat Booking Engine, Enhancing Guest Experience and Reach

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  • 30 July 2024
This article was written by Hotel Executive. Click here to read the original article S Hotels & Resorts Partners With Shiji Distribution Solutions to Introduce Wechat Booking Engine, Significantly Increasing…
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  • 3 min

Key International Honored With Best Project Award for The Springhill Suites Jacksonville Beach Oceanfront Hotel

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  • 30 July 2024
This article was written by Hotel Executive. Click here to read the original article Recognizing Exceptional Design and Construction USA, Jacksonville, Florida. July 30, 2024 The CONNECT 2024 Conference convened…
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  • 2 min

Bojangles Leans Into Catering, Influencer Marketing

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  • 29 July 2024
🍔 Bojangles is fostering long-term loyalty by amplifying word-of-mouth and analyzing customer data to understand consumption patterns and preferences. Using its mobile app, third-party delivery services, and ezCater, the chain studies variations in weekday vs. weekend behavior and identifies popular "menu hacks." The company also values insights from employees and franchisees for new product development. Personalized offers, tested regularly, help segment audiences based on loyalty to products, offers, or meal times, informing targeted marketing strategies for new, lapsed, and current guests.
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  • 5 min

AI in Hospitality: The Opportunities & Challenges

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  • 29 July 2024
🏨 AI in the hospitality industry enhances hotel searches, online reservations, and customer service. Conversational bots like ChatGPT simplify booking processes and improve customer interactions. By leveraging AI for SEO, predictive analytics, and personalized services, hotels can increase visibility and revenue. However, challenges remain, such as high implementation costs, integration difficulties, and maintaining high-quality, ethical AI-generated content. AI-driven strategies include creating user-friendly websites, influencer marketing, social media engagement, and direct bookings to optimize user experience and drive sales. Nadav, co-founder of Virdee, has extensive software engineering and product team leadership experience.
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  • 2 min

GRUBBRR Partners with Olo to Enhance Onsite Dining Experience

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  • 29 July 2024
🍕 PizzaForno, a 24/7 automated pizzeria, expanded in the first half of 2024 by launching in six U.S. states: Utah, California, Delaware, New York, Florida, and Maryland. In 2024, they awarded 39 new units nationwide, nearly doubling the expansion from the first half of 2023. Mexico saw 20 locations secured, aiming for over 100 units soon, while Canada installed 18 new units. The U.S. expansion included 10 units each in Utah and Michigan, 10 in Key West, Florida, plus single and double unit awards in Texas, New York, and California. Mexico City welcomed the brand's inaugural unit, with plans for expansion in major cities. PizzaForno aims for 25,000 operating units by 2028, targeting campuses and unconventional locations, offering diverse pizza options accessible via digital screens and an app.
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  • 1 min

MURTEC 2024: Will Guidara On Bridging the Gap Between Authority and Innovation

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  • 29 July 2024
🍴 Will Guidara, at age 26, took over Eleven Madison Park and turned it from a two-star brasserie into the world's #1 restaurant according to the World’s 50 Best Restaurants list. At MURTEC 2024, he discussed "unreasonable hospitality," focusing on automation with a human touch, creating extraordinary dining experiences, and fostering team cooperation for service excellence. He also provided tips on blending authority with innovation in a 3-minute video.
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  • 2 min

Bringing Generative AI to Loyalty Programs

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  • 29 July 2024
📊 Leveraging generative AI, like ChatGPT, loyalty marketing professionals can now access data conversationally and optimize loyalty platforms more efficiently. AI assists with data segmentation, campaign analysis, and quick access to support documents. It can generate campaigns, analyze performance, and create personalized strategies. This technology saves time and enhances data value in loyalty programs.
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  • 3 min

Streamlining Transactions: Choosing the Best Payment Process for Hotels

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  • 29 July 2024
💳 U.S. merchants paid nearly $100 billion in swipe fees in 2022 with an average credit card processing fee of 2.24%, potentially rising to 3% per transaction. Swipe fees have doubled over the last decade. Merchants incurred $72 billion in fees last year. Selection of a payment processor is critical for hotels, motels, and B&Bs to avoid high costs and payment mismanagement. Integration with property management systems enables efficient operations, while transparency, affordability, mobile payment solutions, and strong customer service are key processor features to consider.
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