Automatic - 10 Minutes News for Hoteliers - Page 213

2 min

Docyt AI Unveils GARY: An AI Bookkeeper

📊 Forwrd.ai acquired LoudnClear.ai to enhance its no-code data science automation for RevOps, integrating with platforms like Salesforce Service Cloud and Zendesk. Forwrd.ai's CEO Kobi Stok highlights the platform's ease for RevOps leaders to deploy predictive models without a full data science team. Organizations incurred $104 billion in costs due to data science complexities in 2023, with the market expected to grow to $776 billion by 2032. LoudnClear.ai's CEO Shaked Izrael anticipates furthering their vision post-acquisition.

4 min

Innovative Trends Shaping Hospitality: Insights from HITEC 2024 (Part 1)

🏨 At HITEC 2024, hotel tech trends like attribute-based selling (ABS), interfacing challenges, and GenAI use cases were highlighted. Jacob Messina of Stayntouch discussed how ABS automates inventory, enhancing hotel efficiency and profitability, while noting most industry systems aren't built for it. Mark Lewis-Brown of Zucchetti North America cited hesitation towards ABS due to potential reduced sales options and guest readiness. Interfacing issues were addressed by Laura Calin of Oracle Hospitality, who advocated for a unified platform to eliminate technology silos. AI innovations were also showcased, including Sabre's real-time customer support and IDeaS' conversational AI since 2018, indicating a shift towards more intuitive hotelier-software interactions.

2 min

Lazeez Shawarma Powers Rapid Growth and Exceptional Customer Experience With Revel Systems

🍕 Toronto-based Lazeez Shawarma, established in 2013, partners with Revel Systems to implement a cloud-based POS across 61 locations. Presented at MURTEC Executive Summit Canada on June 20-21 at Sheraton Centre, Toronto, the partnership aims to support rapid growth and improve guest experience with features like a mobile management system, kitchen display system, and real-time customer display system, enhancing service speed and order accuracy while adapting to market shifts and technologies.

2 min

Lazeez Shawarma Powers Rapid Growth and Exceptional Customer Experience With Revel Systems

🍔 Sahib Rana, CEO of Toronto-based Lazeez Shawarma, partnered with Revel Systems to implement a flexible, cloud-based POS across 61 locations, as highlighted at the MURTEC Executive Summit Canada on June 20 & 21 at the Sheraton Centre in Toronto. Established in 2013, Lazeez sought a scalable solution for rapid growth and enhanced guest experience. Revel's platform includes a Kitchen Display System (KDS), which improved efficiency by replacing paper tickets, and a Customer Display System (CDS) to ensure order accuracy and promote specials.

3 min

How Robotics Can Solve the Challenges Facing Food Delivery Apps

🍝 The food delivery industry adapts to wage increases and fee hikes, impacting customer satisfaction. The National Restaurant Association reports 110,000 restaurant closures in 2020. Robotics is a growing solution, with the food robotics market projected to reach $5 billion by 2030, according to Allied Market Research. The Association for Advancing Automation states robotics can cut costs by 17.71%. Embracing robotics for efficiency, cost savings, and customer experience is essential for industry growth.

3 min

How Robotics Can Solve the Challenges Facing Food Delivery Apps

🍕 The food delivery industry, grappling with wage increases and inflation, is turning to robotics as a solution. The National Restaurant Association reported 110,000 restaurant closures in 2020, yet the sector keeps evolving. Robotics, offering operational efficiency and cost savings (cutting costs by 17.71% according to the Association for Advancing Automation), are gaining ground, with the food robotics market projected to grow from $2 billion in 2020 to $5 billion by 2030, as stated by Allied Market Research. Embracing innovation like robotics is crucial for the industry's sustainability and competitiveness.

3 min

Transform Restaurant Operations with a Reservation System App

🍴 Introducing a restaurant reservation system app can attract more customers and level the playing field for small businesses, streamline operations, reduce no-shows, enhance customer satisfaction, and increase profitability for medium to large businesses. A mobile-optimized app can improve convenience, accessibility, and offer custom features such as loyalty rewards. To develop an app, research competitors, design for user-friendliness, consider app builders for a drag-and-drop solution, and promote your app using market research insights. Rohan from London, SVP of Engineering at Builder.ai, suggests these strategies.

3 min

Transform Restaurant Operations with a Reservation System App

🍴 A restaurant reservation app enhances efficiency, customer experience, and profitability. Small businesses gain market access while larger ones streamline operations and increase loyalty. Features include easy booking, loyalty rewards, and special promotions, accessible via mobile devices. Financial benefits include reduced fees from direct bookings. Development steps include market research, design, app-building, and leveraging EPOS integration. Launching an app involves using market research to attract users. Rohan, SVP of Engineering at Builder.ai, suggests these strategies.

4 min

3 Ways AI Improves Hotel Guest Experiences

🏠 A 2023 Rackspace survey indicates 73% of hospitality IT decision-makers see AI as crucial to their business strategies. Marriott employs generative AI for personalized booking experiences. The Cosmopolitan's AI chatbot, Rose, enhances guest services in Las Vegas. Turtle Bay Resort's AI-powered CRM has led to a 70% email engagement rate and a 40% revenue increase. AI ensures consistent experiences across properties, with examples like standardized housekeeping and fast support through virtual concierges.

4 min

3 Ways AI Improves Hotel Guest Experiences

🏨 In a 2023 Rackspace survey, nearly three-quarters of hospitality IT decision-makers view AI as a core business strategy. Marriott employs generativeAI in its Homes and Villas search tool, enhancing personalized booking experiences. Turtle Bay Resort's use of AI-powered CRM resulted in a 70% email engagement rate and a 40% revenue increase. Consistency in guest experiences is improved by AI through standardized housekeeping and fast support via tools like Hilton's chatbot Connie. AI requires problem-focused application and continuous refinement. Jon Wolfe, President of Global Systems and Services at Light & Wonder, emphasizes AI as a means to an end, not a standalone solution.

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