AI-Powered Concierge Solutions Are Shaping the Future of Hotel Guest Engagement
💻 HITEC 2025 showcases AI-driven guest engagement solutions. Sabre Hospitality introduces SynXis Concierge.AI, offering personalized, multilingual support across over 50 languages. The AI enhances guest experiences via chatbots on websites, social media, and phone systems, complementing human interaction. Hotels can improve direct bookings by integrating AI-driven discovery and rich content. AI also helps reduce cancellations by simplifying processes like clarifying pet policies. Influencer partnerships amplify demand, as seen with a luxury property selling out after a campaign.
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