Automatic

💻 Agilysys, Inc. announced at HITEC 2025 (June 17-19, 2025) in a booth #1611, the Intelligent Guest Profiles, powered by guestsense.ai. This technology offers a unified guest data interface for hotels and resorts, enhancing personalized service, upselling, and guest loyalty. It integrates with Agilysys PMS and ancillary systems, collecting comprehensive data including RFM metrics to improve revenue strategies. Attend Rohith Kori's presentation on June 18, 11:15 a.m. – 11:45 a.m., Exhibit Hall, Tutorial Stage A: Booth 801.

📺 LG Electronics unveiled Pro:Centric+ at HITEC 2025 (June 16–19, Booth #3805). Pro:Centric+ integrates third-party services into hotel TVs, reducing operating costs and increasing safety while simplifying installation and management. The platform supports energy management, advertising insertion, casting services, location services, and Wi-Fi monitoring. Anacove and TraknProtect showcase integrations for energy savings and staff safety. A new web interface simplifies device management. LG emphasizes revenue opportunities through advertising and monetization programs for hotel owners and brands.

💻 2024 saw a pivotal shift as smaller AI models, one-hundredth the size of older models, began outperforming larger ones in tasks like natural language processing. Nearly 90% of AI models are now developed by companies, focusing on real-world needs. Open-weight AI models became a practical choice by early 2025, offering flexibility and cost-effectiveness. These advancements enable hospitality businesses to improve efficiencies and customer experiences, reducing dependence on cloud infrastructure and proprietary systems.

📞 1 in 5 Americans find their calls to restaurants often ignored, and 69% might abandon a restaurant if unanswered. Among millennials, this rises to 72%. 89% of Americans, led by 95% Gen Z, 92% of Millennials, and 80% of Baby Boomers, are open to AI agents for tasks like reservations (47%) and order tracking (42%). Hostie, an AI platform, helps restaurants manage communications. Survey conducted by The Harris Poll, May 29-June 2, 2025, with 2,065 U.S. adults.

🤖 In 2025, agentic AI is highlighted as the top trend in Gartner's report. This AI type functions autonomously, enhancing industries by executing complex workflows and adapting to changes. In hospitality, agentic AI boosts customer service by managing simpler tasks and optimizing resources. However, clear goals and robust data management are crucial, with Master Data Management ensuring unified, accessible data. The AI transformation demands an architectural shift for better collaboration, aiming to elevate customer satisfaction through advanced automation.

💸 Hospitality groups face complex challenges in managing employee benefits billing, especially across multiple states with various benefits plans. Manual billing processes often result in errors, leading to overpayments and disrupted coverage. Automated solutions can identify discrepancies, averaging around 5% of total premium expenses, and save significant costs. Anthony Farinella from Triton Benefits & HR Solutions highlights that unchecked billing errors can lead to hundreds of thousands in overpayments annually. Automation provides clarity, scalability, and accurate property-level cost allocation.