Travel Weekly Group Ltd

💻 Spotnana has introduced Spotnana Cloud for TMCs, enhancing travel management companies' efficiency and customer experience. The suite includes advanced TMC management tools, contact center features, and significant updates to the Agent Desktop. Sarosh Waghmar highlighted the global Travel-as-a-Service platform's benefits, while Christal Bemont and Geert de Boo emphasized improved customer experiences and innovative capabilities. The solution offers a unified platform, benefiting TMC partners like Direct Travel and JTB Business Travel in delivering superior services.

💻 Conviva's 2025 State of Digital Experience Report shows that 91% of consumers had frustrating digital issues in the past year. 55% abandon purchases, 50% switch companies, and 39% cancel subscriptions due to poor experiences. If negative digital experiences rise from 1% to 2%, user time drops by 42%. Surveying 223 million global sessions and 4,000 U.S. and UK consumers, the report highlights businesses risk revenue and reputation if digital service fails to meet expectations. 93% return with positive experiences.

🎵 Over 90% of children plan to watch Eurovision this year, with 66% of adults saying it influences youth to learn about cultures and visit new places. Spain, Italy, and Switzerland are top 'adopted' countries for British kids. 60% learned about European geography through Eurovision, 55% want to visit countries featured, and 43% are motivated to learn new languages. Italy (36%), Spain (27%), and Switzerland (26%) are most desired travel destinations. Google searches for ‘Bara bada bastu’ soared after KAJ's 2025 song debut. 70% of children became Eurovision fans following UK's Sam Ryder 2022 performance. easyJet, as the Official Airline and largest in Basel, will fly over 47,000 visitors to Eurovision's semi-finals and Grand Final on May 13, 15, and 17, increasing seat capacity by 6,000 from last year.