TrustYou Editorial Team

Hotels and OTAs have been connected for a long time, and for good reason. OTAs help properties reach travelers they might never attract on their own. The tricky part comes…

If you manage a hotel, you already know the drill. Guests browse your website, click around a bit, look at rates… then disappear. You refresh your analytics and see the…

Anyone running a hotel right now feels the pressure. Fewer hands on deck. More demands. No breathing room. Staff shortages in hospitality are no longer a temporary headache. In fact,…

Managing guest feedback can feel like an endless, daunting task. Every week brings a flood of comments from Booking.com, TripAdvisor, Google Reviews, surveys, and social channels. Somewhere in that mountain…

Do your guests ever feel like strangers to your hotel, even when they’ve stayed with you multiple times? It might happen, for instance, when they walk up to your front…

Ever lost a booking because a guest did not understand your reply? Or watched your staff struggle to explain a late check-out policy to someone who does not speak their…

In hospitality, success depends on a lot more than just booking and filling rooms. It’s about crafting high-impact experiences at every step of the hotel customer journey. From the first…