TrustYou Editorial Team

1. Capture Guest Feedback Across the Journey Customer experience platforms allow hotels to systematically collect guest feedback at key moments: before arrival, during the stay, and after departure. Gathering structured…

The hospitality industry never stands still. And, in 2025, innovation continues accelerating faster than ever. As technology becomes more intelligent and travelers become used to optimize experiences, the multi-billion industry…

However, AI-powered booking assistants are changing that. These systems guide guests through booking with personalized prompts, tailored room suggestions, and real-time responses to common questions. When booking feels easier, faster,…