TrustYou Editorial Team

4 min

What Are the 5 Stages of Guest Experience? A Guide for Hoteliers

👨 The 5 stages of guest experience in hospitality are crucial touchpoints that influence guest satisfaction, brand perception, and loyalty. These stages are: 1) Pre-Arrival - where guests research and book, 2) Arrival - first in-person impression, 3) Stay - fulfillment of expectations, 4) Departure - last impressions and check-out, and 5) Post-Stay - relationship continuation and feedback. Hotels can improve these stages through personalized communication, seamless check-in/out, responsive service, real-time feedback, and post-stay engagement.

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4 min

Top 5 Hospitality Trends to Watch (and Act On) in 2025

🛌 In 2025, TrustYou helps hotels with AI-powered tools for guest experiences. AI like ChatGPT plans vacations, making online reputation crucial for hotel visibility. Automated messaging and self-service tech enhance guest convenience. Feedback is essential for operational insights and personalization with AI boosts guest loyalty. 78% of travelers prefer eco-friendly lodging, with growing regulatory pressure on sustainability. TrustYou provides AI solutions for reputation, feedback, and messaging to navigate future hospitality trends.

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2 min

AI in Hospitality: How AI is Transforming Hotel Operations

🛆 AI-powered booking assistants are revolutionizing the hospitality industry, potentially increasing revenue by 25%. Large hotels, with 150+ rooms, allocate at least 10% of IT budgets to AI, while properties with over 500 rooms may invest over half. AI tools enhance operational efficiency by automating routine tasks and providing personalized guest experiences, analyzing profiles and booking history to make real-time recommendations. They also transform feedback into actionable insights using NLP to scan reviews and identify trends.

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