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Posts by author

Yogesh Sejwal

3 posts
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  • 4 min

How AI and Data Come Together to Personalize the Guest Journey

  • Yogesh Sejwal
  • 17 December 2024
📈 AI and data integration are transforming the hospitality industry, enabling hotels to offer personalized experiences and make informed decisions for strategic growth. Central to this evolution, tools like Thynk aggregate guest data from various platforms, allowing for predictive analytics and hyper-personalization. Smart rooms equipped with AI learn guest preferences to enhance comfort, while AI-driven menus curate unique dining experiences. The synergy between data and AI not only improves guest satisfaction but also optimizes resource allocation and reduces operational costs. CBRE underscores AI's impact, unifying guest data for consistent journeys. This intelligent use of data is setting new standards in hospitality, promising a future where personalized experiences are the norm.
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  • 3 min

AI and the Future of Revenue Management in Hospitality

  • Yogesh Sejwal
  • 28 November 2024
📈 AI in hospitality enables real-time pricing updates, demand anticipation, and revenue optimization. According to a McKinsey report, AI adoption results in a 17% revenue increase and a 10% occupancy boost. Hotels implementing AI for total revenue management also see significant growth in non-room revenue. Predictive analytics allow for precise demand forecasting and personalized guest experiences, leading to increased conversion rates and guest loyalty. AI-driven upselling and cross-selling further maximize booking value. Despite challenges in integration and maintaining data privacy, AI's benefits in scalability and precision offer hotels a competitive advantage for profitability.
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How to Diversify Your Hotel’s Revenue Stream for Profitability in 2025

  • Yogesh Sejwal
  • 5 November 2024
🏨 Non-room revenue constitutes 32% of total hotel income, with F&B contributing over 80% to this segment. Between 2021-2022, F&B expenses increased by 82.3%, driven by an 85.9% surge in labor costs and a 73.5% rise in cost of goods sold. Despite high costs, F&B profits soared by 145.2%, reaching a 29.3% profit margin in 2022. Miscellaneous income, including resort and cancellation fees, grew by 175.3% and 89.2% respectively in 2024 compared to 2019, while amenity profit margins (golf, spa) averaged 30-40% from January 2023 to June 2024.
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  • Why Automation is the Ally of Hotel Staff, and Not Their Replacement
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