Mews

Why are guest activities important at your hotel? Guest activities are crucial because they set your hotel apart from the competition and enhance guest satisfaction by offering more ways to…

Data in sharper focus There’s certainly no shortage of data. Current estimates put the amount produced globally every day at 328.77 million terabytes. That sounds like a lot. And it…

1. Glampsource North Hatley: no more paper The new generation of hoteliers are lucky. They don’t know some of the painful, time-consuming processes that used to be necessary before technology…

No train, no gain  Over 10,000 of the world’s finest athletes are competing across Paris, each of whom are among the very best in their field. This level of excellence…

What is a contact-free hotel? A contact-free hotel uses technology to streamline the guest experience, reducing the need for face-to-face interactions. The goal is to provide a seamless and efficient…

What are rack rates in hotels? Rack rates are essentially the starting point for a hotel room’s pricing — think of it as the highest price before any discounts or…

What is a hotel rooming list? First things first, what is a hotel rooming list? Simply put, it’s a document that consolidates all the key details—guest names, arrival and departure…

What is a chargeback? Let’s start with the basics. Other than a word that strikes fear into the heart of all those in e-commerce, a chargeback is a transaction reversal…

Technologies that are improving hotel security   Technology helps hotels to improve security in many ways. To learn more, check out the biggest technology trends in the hospitality industry. Keyless entry  …

Lag time  There is often a significant wait period between when a room is ready and when a guest can check in.  Traditionally, interfaces between property management systems and telephone…