Follow Guestline without the noise. This hub gathers the latest news and product updates around Guestline’s cloud hospitality platform – PMS, distribution and payments – curated from trusted sources. Stay on top of a key player serving independent and group hotels.
-
Coaching Inn Group processes an estimated £35–40 million in annual room revenue through Access Guestline across 43 properties
·
Source:
5 November 2026🏨 The Coaching Inn Group operates 43 UK properties and won Which?’s Hotel Group of the Year 2025. Its nearly 20-year Access Hospitality partnership now combines integrated software with one dedicated account manager. In the last 12 months, Procure Wizard handled £13.6 million in orders and generated £42,000 in credits. Access Guestline processes an estimated £35–40 million in annual room revenue, while Wireless Social captures 3,000 new user logins year-on-year.
-
Journey showcases its Experience Management System, a next-generation spa platform
·
Source:
14 September 2026Cheltenham, Gloucestershire, 14 September – Journey has today announced the wider availability of Journey’s Experience Management System (EMS), its next-generation platform for spa, wellness and leisure management, which is already live and being adopted by clients as they migrate from legacy CORE by Premier Software technology. Building on more than 30 years of hospitality expertise following the acquisition of Premier Software in 2023, Journey’s EMS brings this knowledge into a modern, connected platform designed to support the evolving needs of today’s hospitality…
-
GuestRevu Launches Integration with Access Collins to Automate Feedback Collection for Hospitality Businesses
·
Source:
20 August 2026📷 GuestRevu and Access Collins have integrated to enhance hospitality feedback processes. Initially developed for Heartwood Collection, this system uses Collins reservation data to automatically send tailored surveys via GuestRevu. It ensures seamless feedback collection post-visit, improving guest sentiment analysis. The integration requires an API key and venue ID from The Access Group, enabling automated reservation data processing and reducing manual efforts. Already live, this integration strengthens GuestRevu’s connections across Access Hospitality’s ecosystem.
-
Journey appoints Andrew Metcalfe as Group Chief Technology & Product Officer to power next phase of growth
·
Source:
9 January 2026LONDON, 9 January, 2026 – Journey, the market leader in hotel retailing and the hospitality industry’s first unified Performance Platform, has appointed Andrew Metcalfe as Group Chief Technology & Product Officer (CTPO), marking a significant step in the company’s next phase of growth as it accelerates product development and platform evolution. Metcalfe joins Journey from Access Hospitality, where he most recently served as CTO and Product & Engineering Director arriving via the acquisition of Guestline by The Access Group. Following the…
-
Journey names Andrew Metcalfe as Group…
·
Source:
9 January 2026💻 Andrew Metcalfe joined Journey as Group Chief Technology & Product Officer to spearhead the company’s growth. Previously, he served as CTO and Product & Engineering Director at Access Hospitality. Metcalfe is also a hotel owner, having developed Downham Hall in Essex. Journey aims to enhance its Hospitality Performance Platform with new features like an Experience Management System. CEO Simon Bullingham highlighted Metcalfe’s expertise as vital for leveraging new revenue opportunities beyond traditional room sales.
-
Access Hospitality launches first agentic AI-powered Interactive Booking Engine to end decision overload
·
Source:
13 June 2025Powered by autonomous agents, the engine understands guest intent, adapts in real time, and completes bookings – in one fluid, two-way conversation Loughborough, UK, 12 JUNE 2025 – Access Hospitality, the parent company of SHR, Guestline, and STAAH, today unveiled the first booking engine to combine a fully embedded user experience with autonomous, agent-based AI. Delivered through SHR’s Embedded Booking Engine, the system sits natively within a hotel’s own website – eliminating redirects and reloads – while also integrating deeply with the hotel’s CRS and…
-
Our Must-Visit Stands at Independent Hotel Show London 2024
·
Source:
4 October 2024This article was written by HotelSpeak. Click here to read the original article The Independent Hotel Show London (October 15-16, Olympia) is one of the UK’s leading shows for luxury and boutique independent hoteliers. Network with industry leaders, gain valuable insights from expert speakers, and discover innovative new suppliers at this unmissable event. However Olympia is a big ol’ hall and it can be challenging to know where to start. To help make the most of your time at the…
