This page highlights the latest news about Property Management Systems in the hotel industry. PMS solutions play a central role in hotel operations, distribution, guest experience, and revenue performance worldwide.
Here you will find curated updates related to leading PMS providers from trusted and reputable sources, including industry publications, official company announcements, and expert analysis. By bringing these perspectives together in one place, the page offers a clear and up to date view of how PMS technology is evolving, from product innovation and integrations to strategic partnerships, regulatory changes, and the broader trends shaping the hospitality ecosystem.
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Major security upgrade: Mews makes Single Sign-On free for all customers amid rising cyber threats
Amsterdam – Mews , the operating system for hospitality, has announced that Single Sign-On (SSO) is now available at no additional charge to all customers. The move removes barriers to enterprise-grade security at a time when the average global cost of a data breach reached $4.4 million in 2025, according to IBM¹ – a critical risk for businesses handling guest and payment data. While SSO is widely recognized as a security best practice, many software providers still restrict it to…
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Winning the Modern Traveler and Hotelier Beyond the Lobby
At ITB Berlin 2026, the conversation shifted from simply automating old processes to fundamentally rethinking how service is delivered. In a session moderated by Lea Jordan at ITB’s Hospitality tech Track, industry leaders Wolfgang Emperger (Senior Vice President Europe & Africa, Shiji Group, and General Manager for Reviewpro Reputation) and Otto K. Lindner (Co-Founder & Managing Director, HospitalityX) shared a vision for a “front desk-less” future – one where technology follows the guest, rather than dictating their journey. Moving Beyond…
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AI Assistant Automates Hotel’s April Cleaning Schedule and Resolves Room Conflict in 3 Minutes Using Claude Code
💻 On Day 2, an AI assistant for a hotel using Claude Code completed an April cleaning schedule in 3 minutes, resolving a room conflict for guest Liebmann by reallocating room assignments via Cloudbeds. It drafted staff emails in French and English, managed emails, reviewed villa-rental performance, and found new plumbers. Initial setup took one day, with each new workflow enhancing efficiency. The focus is on documenting successes and challenges in real-time.
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Newly Formed Commercial Task Force Aims to Overhaul Hotel Data Management for Increased Profitability and Efficiency
📊 In the hospitality industry, effective data management is crucial. The challenge lies in transitioning from inefficient, Excel-dependent processes to a data-driven culture. A new Commercial Task Force aims to bridge this gap, focusing on a “Single Source of Truth” for decision-making. By ensuring data accuracy and operational discipline, hotels can achieve predictable margins and empower decision-making across teams, protecting profits and enhancing competitive reliability.
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Five London Hotels Capture 57% of AI Recommendations, Revenue Intelligence Embeds in PMS
Monday revealed dramatic AI distribution concentration. Five London luxury hotels captured 57% of AI recommendations across 2,700 queries, with Google AI Mode routing favoring OTAs over direct booking. Meanwhile, RoomPriceGenie launched Revenue Intelligence with 15 PMS partners, embedding pricing…
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Industry Leaders at ITB Berlin 2026 Advocate for Front Desk-Free Hotels and Personalized Guest Experiences
💻 At ITB Berlin 2026, Wolfgang Emperger and Otto K. Lindner discussed a “front desk-less” hotel future. HospitalityX, managing eight properties across Germany, Austria, and Switzerland, is moving towards individualized brands. Their approach includes mobile check-ins at Düsseldorf’s Zipper Hotel and maintaining traditional desks in the Black Forest resort. The emphasis is on harmonizing tech systems and investing in change management for a seamless guest experience, enhancing service and flexibility.
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AI Executive Assistant Saves Hotel Owner 45–60 Minutes Every Morning by Automating Key Tasks in France
💻 Yesterday, in the South of France, a boutique hotel owner gained 45–60 extra minutes each morning with the help of a new AI executive assistant. Over 9 hours, the AI integrated with Cloudbeds and Google Workspace, managing room availability, triaging emails, and flagging tasks. It swiftly resolved a two-week-old payment issue in 30 seconds. The owner’s goal of a streamlined, prioritized daily overview is now just two sessions away.
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Revenue Management Moves Into the PMS: A Conversation with RoomPriceGenie at ITB Berlin
“RoomPriceGenie launches Revenue Intelligence with 15 PMS partners, embedding pricing solutions directly in hotel management systems to support more accurate, revenue-led operational decisions.
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Anthropic study finds AI agents primarily used in software engineering, with travel ranking last at 0.8% usage.
📰 In a few weeks, over 400 conversations occurred on the Travel Tech Essentialist Copilot. Startups focusing on $1.5T global travel bookings often overlook specific customer understanding. Sequoia’s Julien Bek suggests market dominance lies in selling completed work, not just tools. AI agents prioritize 53% service call success. Anthropic found software engineering leads AI usage, with travel at 0.8%. Flash Pack leans on community-building for network effects. BCG emphasizes the shift from brand recognition to algorithmic relevance in hospitality.
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ITB Berlin Insights: The Rise of AI Agents in Hospitality Operations
Sirma demonstrated Vela at ITB Berlin, an AI agent that connects directly to hotel PMS systems for voice and chat guest interactions.
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Hotel Industry Must Prioritize Reliable Data and Competent Management Over AI for Effective Operations
🏨 Hotel industry challenges persist with unstable Wi-Fi and outdated PMS, despite AI and smart tech discussions. AI can’t fix weak management or governance. Reliable daily data is crucial for revenue management and operations. A hotel’s value lies in disciplined operations, clear governance, and predictable margins, not just tech adoption. AI accelerates well-operated hotels but doesn’t transform disorganized ones. Key focus should be ensuring proper operations before implementing AI.
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Smarter PMS Systems Enhance Efficiency and Guest Experience for Independent Hotels Facing Operational Challenges
🏨 Independent hotels face rising guest expectations, labor shortages, and tighter margins. Modern Property Management Systems (PMS) streamline operations, improving guest experience by centralizing tasks like reservations, housekeeping, and payments. Efficient PMS workflows reduce errors and service inconsistencies, crucial for small hotels where owners multitask. Multi-property PMS systems support growth by offering consolidated oversight. Technology paired with clear processes boosts staff morale, enhances service quality, and aids in delivering consistent hospitality.
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BCG Report Reveals Only 2.9% of Hospitality Employees Possess Necessary AI Skills, Despite Rapid Adoption
💻 Mar 13, 2026, BCG’s 2026 AI-First Hotels report reveals only 2.9% of travel and tourism employees have AI skills, compared to 21% in tech. Marriott’s AI-driven room-assignment engine, co-designed with staff, exemplifies successful adoption. Meanwhile, AI-skilled hospitality workers grow at 5% annually, but the skills gap persists. BCG advises that AI transformation needs a people strategy, highlighting a disparity between AI tool deployment and user capability in the hospitality sector.
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How modern hotel technology solutions create a connected booking journey
Access Hospitality explains how disconnected hotel systems create booking abandonment and proposes integrated PMS/CRS solutions to streamline operations.
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Mirai’s MCP Enables AI Agents to Operate Hotel Booking Engines, Integrating Real-Time Inventory and Pricing
📑 Mirai’s MCP is an external connectivity layer enabling agentic AI interactions across platforms like ChatGPT. This infrastructure allows real-time hotel inventory, rates, and booking operations, bypassing traditional web interfaces for direct AI agent access. Available now for Mirai clients, MCP lets AI perform actual booking tasks, maintaining commercial rule compliance. The system integrates with travel agents and assistants, ensuring hotels retain control and direct revenue in the evolving AI landscape.
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Shiji Deploys Infrasys POS System on Eastern & Oriental Express to Enhance Luxury Train Service in Asia
🚄 Singapore, March 12, 2026 – Shiji’s Infrasys POS system, operational since July 16, 2024, is now enhancing the Eastern & Oriental Express, a luxury train in Southeast Asia. Covering routes from Bangkok to Singapore, this technology boosts service efficiency and guest experience, offering digital records and seamless billing. Shiji, a major hospitality tech provider with 5,000 employees, supports over 91,000 hotels globally, integrating modern solutions with historic charm.
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OpenAI Scales Back Integrating Shopping Into ChatGPT, Focusing on Meta-Search Model Instead
🚀 OpenAI is pulling back from integrating shopping into ChatGPT due to potential issues with cancellations and over-bookings. At ITB Berlin, AI was a hot topic, particularly in operations, marketing, and productivity, with concerns about losing human touch in hospitality. Reddit is influencing hotel bookings, whereas UK regulators are probing hotel chains’ possible data-driven price coordination. Dubai faces exaggerated claims of decline, while typography trends reveal AI startup stereotypes. The ITB show continues to emphasize technology and platform solutions.
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Global Hotel Front Desk System Market Projected to Reach $2,133 Million by 2025, Growing at 9.1% CAGR
💻 From 2026 to 2030, the global hotel and travel accommodation industry is expected to grow at a 6% CAGR. Around 60% of hotels still use traditional check-in processes, while only 2.7% have fully self-service systems. The hotel front desk system market is projected to reach $2,133 million by 2025, growing at a 9.1% CAGR from 2025 to 2033. Evaluating software vendors based on usability, integration, support, and scalability is critical for efficient operations.
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Unified Hotel Business Intelligence Tool Essential for Eliminating “Spreadsheet Wars” and Increasing True Net Profit
📈 As hotel leaders clash over spreadsheet accuracy, profits suffer due to fragmented data. The “Spreadsheet War” wastes executive time, masking profit inefficiencies. By focusing on NetRevPAR instead of RevPAR, executives can address hidden costs like acquisition expenses. Siloed data and static reports hinder proactive strategies, affecting operations and staffing. A unified Hotel Business Intelligence tool can streamline growth, ensuring scalability and accurate decision-making, aligning teams toward true net profit, eliminating data chaos.
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BCG Report Predicts AI-First Platforms Will Leverage GDS for Travel Booking, Impacting Independent Hotels by 2030
📈 Mar 12, 2026: Boston Consulting Group’s report highlights AI-driven travel services. By 2025, 85% of GDS bookings transitioned to APIs, making it more digital. GDS hotel bookings grew 13.5% in 2024 with a 2.4% rise in average daily rates. Predictions suggest a 125% GDS booking increase by 2030. Bleisure accounts for 30-40% of bookings, with affluent leisure travelers comprising nearly 30%. Independent hotels risk being left out without GDS connectivity.
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Google’s WebMCP Set to Revolutionize Hotel Booking Processes, Requires Vendor Support for Implementation by 2026
💻 Google shipped an early preview of WebMCP last week. By the end of 2026, this browser standard is expected to be widely available, backed by Google and Microsoft. This new tool streamlines hotel booking processes by eliminating the need for AI agents to guess through website interactions, condensing 20-30 steps into a single interaction. However, implementing WebMCP requires access to the front-end code of booking engines, often controlled by third-party vendors. Hotels must ensure their vendors support WebMCP to…
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Guest Satisfaction and Revenue Management Identified as Crucial KPIs for Hotel Success in 2026, Study Finds
🏨 In 2026, key hotel KPIs include guest satisfaction, revenue management, and operational efficiency. Emerging metrics, like sustainability indicators and digital engagement, are gaining importance. Leveraging advanced systems like Mews can optimise performance with real-time data and AI-driven insights. Mews supports over 15,000 customers in 85 countries. Cloud-based solutions streamline operations and foster collaboration, while IoT devices enhance personalisation. Establishing effective KPI monitoring systems is crucial for adapting strategies and maintaining competitiveness.
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Luxury Hotels Shift to Mobile Technology, Eliminating Fixed Workstations for Seamless Guest Services and Staff Flexibility
📱 In luxury hotels, fixed workstations create service inefficiencies. Guests face delays at front desks, restaurants, and spas due to static systems. A shift to mobile, guest-centered service is underway. One luxury group managed over 200 transactions in hours using mobile devices. Modern mobile hardware like Apple’s devices surpasses proprietary systems. This approach enables hardware flexibility, staff empowerment, and guest-focused service, eliminating physical bottlenecks. Hotels are transitioning to mobile to enhance guest experience and operational fluidity.
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Líbere Hospitality Group, Founded in 2019, Achieves 95% Occupancy with Vitoria Apartments During Pandemic.
🏠 Líbere Hospitality Group, founded in 2019 by John Uriarte, launched its brand in early 2020, amidst the pandemic. In December 2020, they opened a 120-apartment building in Vitoria, Spain, achieving over 95% occupancy despite the city’s non-touristic nature. Uriarte’s previous venture, Ticketbis, operated in 35 countries and was sold to eBay around 2016 for nearly €100 million. The group fills a market gap by offering flexible, digital accommodation solutions.
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Turning PMS Data into Actionable Insights: How Hotels Can Leverage Analytics for Smarter Decision Making
The article emphasizes how integrated PMS analytics help hotels transform operational data into actionable insights for revenue optimization and operational efficiency.
