10minhotel - 10 Minutes News for Hoteliers - Page 19

2 min

What is the problem?

🚗 Frustration, not joy, greets travelers in rental car check-ins. Despite pre-booking, customers face long lines and costly upsells. Promises of tech-savvy efficiency falter as kiosks channel back to manual checks. Customers, often exhausted post-flight, endure unnecessary upgrades and overpriced essentials like petrol and insurance. The process, outdated and inefficient, prioritizes profit over genuine service, misaligning with modern hospitality standards. Why does this persist? Because travelers have no other choice, stuck and captive.

2 min

Influence Society Hosts Executive Breakfast with Webflow and Firmdale Hotels to Explore AI’s Impact on Hospitality

📅 September 11, 2025, at Spring Place NYC, hospitality leaders gather to explore AI's role in guest experience. Hosted by Influence Society, this morning event features speakers from Webflow, Firmdale Hotels, and Hotel Hugo. Key discussions will highlight AI-driven digital strategies for attracting and retaining guests. Attendees will enjoy a networking breakfast with insights from industry experts like Nick Hamdy and Guy Yalif. The event runs from 9:30 AM to 1:00 PM at 6 St Johns Lane, New York.

3 min

RMS Pay launches in North America to automate payments and boost hospitality profits

💳 San Diego, 18 August 2025: RMS launched RMS Pay in the U.S. and Canada, enhancing payment security and reducing no-shows and chargebacks, with 98.3% of customers experiencing fewer than one chargeback monthly. RMS Pay integrates fully with RMS’s property management system, streamlining operations and saving over five hours weekly on payment tasks. James MacRae, appointed Head of Payments, will expand RMS’s secure payment solutions. RMS serves 7,000+ businesses across 70 countries.

3 min

Casago Franchise expands in San Diego with addition of former Vacasa rentals

🏠 **San Diego, August 18, 2025**: Casago partners with Casago San Diego to manage 150+ coastal vacation rentals, previously held by Vacasa. Led by locals Dave Carter, Bert King, and Erik Trogden, with over 35 years of combined experience. Casago’s strategy involves local oversight, emphasizing personalized service backed by national support. Casago San Diego holds Airbnb Superhost status (4.96/5) and Vrbo Premier rating (9.7/10). Casago is a top-tier vacation rental management company founded in 2001.

1 min

Trappist Porn, Agentic AI, and the Return of Invisible SEO

🖥️ 1999, Trappist monks ran a hotel. Engaged in keyword stuffing like “Pamela Anderson SexTape” for Altavista's SEO. Fast forward to 2025, web remains immature. Transitioned from Altavista to SearchGPT. Content for AI: generated, readable, digested by AI, leaving humans as mere witnesses. Success relies on machine legibility over truth or beauty. Authentic content is now drowned out. We return to early SEO tactics, highlighting the cyclic nature of web content strategies.

2 min

Shafted

🏠 Spain recently removed 60,000 apartments from the rental market to address housing concerns, highlighting a clash involving property owners and digital platforms. In Las Vegas, short-term rentals under 30 days are effectively illegal due to casino lobbying, limiting competition. The debate questions the balance between property rights and regulation influenced by corporate interests. Across the globe, traditional property investment faces challenges from digital platforms in a battle intensified by lobbying and legislative action.

3 min

Casago appoints Bolivar Vacations to manage 90+ former Vacasa vacation homes on Bolivar Peninsula

🏠 August 13, 2025, Bolivar Peninsula, Texas – Bolivar Vacations, a Casago franchise partner, has expanded to manage over 90 beachside vacation homes by transitioning properties from Vacasa. Leading the team is Felipe Caldeira, known for consistent growth. The company’s guest satisfaction holds a 4.9 average score. Following Casago's acquisition of Vacasa in May, the transition will be complete post-summer, integrating local service with national support systems. Casago’s local-first model is gaining momentum.

4 min

PPDS announces new senior management structure with Ron Cottaar and Jae O Choi Park stepping into new leadership positions

📊 PPDS announced on August 12, 2025, in Amsterdam, that Ron Cottaar is promoted to Head of Global Marketing and Jae O Choi Park to EMEA Commercial Head. Ron, with PPDS for seven years, will drive global marketing. Jae, part of PPDS since 2022, now oversees European sales. These changes support PPDS's growth strategy initiated in 2021, aiming to enhance global operations and deliver innovative display solutions. Ron reports to VP PL Wang at TPV Technology.

1 min

Standardizing the Unstandardizable in the Age of AX

📰 Simone Puorto highlights the need for a shared data interoperability standard in hospitality. Fifteen years ago, he and Enzo Aita proposed a unified, anonymized database, but it was ignored. A universal ARI layer—Availability, Rates, Inventory—is essential for agents, not human users. The industry must adopt a structured, machine-readable language, akin to W3C standards. Hotel data resides in APIs and semantic mappings, not on individual websites. Puorto urges swift action to embrace this potential last revolution.

2 min

What is The Value of Water in a Desert?

💸 Las Vegas' hospitality industry faces scrutiny over excessive pricing. Reports highlight $26 for water and $1100 nightly rates at Holiday Inn, sparking ethical concerns. Industry experts question the divergence between price and value, stressing the erosion of customer trust and goodwill. Dynamic pricing and market demand are cited, yet the integrity of fair pricing is under fire. As essential amenities diminish, guests endure financial strain, challenging hospitality's foundational principles.

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