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10minhotel.com

1179 posts

10minhotel.com est le premier site web français dédié aux professionnels de l'hôtellerie, offrant une centralisation d'informations, de nouvelles, de tutoriels et de meilleures pratiques dans le secteur. La plateforme, intuitive et conviviale, donne accès à des conseils pour améliorer différents aspects de la gestion hôtelière. En complément, le site propose le podcast "10 min pour un hôtelier", proposant des analyses, des interviews d'experts et des conseils pratiques. Le but de 10minhotel.com est d'aider les hôteliers à rester informés et compétitifs sur un marché en constante évolution.

3 min

Nordic Hotel Market Sees Record Summer with EUR 751 Million in Transactions and Rising Visitor Numbers

📈 This summer, the Nordics saw record-breaking hotel activity. Foreign leisure guests increased significantly, boosting hotel stays and expenditures. Investment transactions from January to August reached EUR 751 million, surpassing last year's figures by 5% when excluding the 2025 Midstar deal. Norway's July guest-nights exceeded four million, a record since 1986. Stockholm's RevPAR rose 12%, while Copenhagen's occupancy hit 88.2%. Denmark's new restrictions on city-center developments reflect robust high-end demand.

3 min

Hapi and Upgrade Partner to Integrate BNPL Payments in Thousands of Hotels, Reducing $1.5 Billion in Inefficiencies

💳 Hapi and Upgrade partnered to integrate modern payment options like Flex Pay into hotels' systems, automating Virtual Credit Card processes. The solution is already used in thousands of hotels, reducing payment errors and mishandlings. According to NerdWallet, 17% of travelers in summer 2026 plan to use Buy Now, Pay Later for travel. This integration streamlines payment processing, enabling hotels to support flexible payment options without changing existing systems, addressing an estimated $1.5 billion in reconciliation inefficiencies.

2 min

84% of U.S. Customers Want AI Customer Service to Include Easy Access to Human Support, Study Finds

🤖 84% of U.S. customers believe AI in customer service should allow easy access to humans. 71% think AI makes reaching a person harder. Companies with accessible human support can gain a competitive edge. Shep Hyken emphasizes that while customers appreciate self-service, they value human interaction when needed. The notion of a “premium experience” emerges as human support becomes rarer. This balance can influence customer preferences and justify higher pricing for enhanced service.

5 min

Hotels Face Shrinking Guest Recovery Windows as 88% of Customers Now Expect Faster Responses, Zendesk Reports

💬 In 2026, 88% of customers expect faster responses, but only 37% of companies meet these expectations. The guest recovery window in hotels has shrunk from hours to minutes. Corinthia Hotels responds to 92% of guest feedback within an hour. Despite a global average review response time of 3.7 days, timely in-stay feedback and task tracking can prevent negative reviews and improve guest satisfaction by addressing issues promptly.

4 min

Leonardo Hotels Central Europe Expands in Germany with Acquisition of Four Hotels in Berlin, Düsseldorf, and Dortmund

🏨 Leonardo Hotels Central Europe acquired four hotels, expanding their German presence. Two hotels are in Berlin's Alexanderplatz, adding 624 rooms, targeting business and leisure travelers. In North Rhine-Westphalia, the Leonardo Smart Düsseldorf offers 250 rooms, while the Leonardo Royal Dortmund, opposite the Trade Fair Centre, provides 166 rooms and suites. The acquisition underlines Leonardo's growth strategy in urban locations, aiming to cater to diverse market segments. More Revo Hotels will join the portfolio soon.

7 min

AI Enhances Hotel Operations by Integrating PMS and POS Data for Real-Time Guest Stay and Spend Analysis

💻 AI's integration with Property Management Systems (PMS) and Point of Sale (POS) systems in hotels is transforming operations. PMS data offers insights into guests' stay details, while POS data reveals their spending habits. AI can process these data points in real time to enhance decision-making. As hotels rely more on AI, they must consider operational events, permissions, and the timing of data availability. The focus is shifting from data collection to crafting the right operational context for decision-making.

3 min

Outdoor Accommodation Report 2026: 66% of Campers Plan to Camp More as Online Search Surpasses Word of Mouth

🏕 Melbourne, Australia – 16 September 2026: RMS released its 2026 State of the Outdoor Accommodation Report. 66% of 1,500 surveyed campers plan to camp more next year, with online searches surpassing word-of-mouth at 64% for discovering sites. 85% prefer booking exact sites online, while AI aids 14% in trip planning. 88% prioritize sustainability. 67% notice campground tech upgrades, and 40% expect system updates. The report highlights the growing digital shift in camping experiences.

2 min

HOSPA Acquires National Hotel Marketing Conference, Enhancing Support for Hospitality Marketing Professionals

📰 HOSPA acquires the National Hotel Marketing Conference from Martin Evans. Held for over 20 years, the event brings together hotel marketers. Transition to HOSPA ownership starts immediately. Next conference scheduled for May 27, 2027, at Hilton at St George’s Park, Burton-on-Trent. HOSPA aims to enhance the conference by consulting members and delegates. Jane Pendlebury, HOSPA CEO, and Martin Evans emphasize continuity and adaptation to evolving hotel marketing trends.

3 min

Robert A. Rauch Releases Book Offering Hotel Industry Insights and Strategies After 50+ Years in Hospitality

📖 Robert A. Rauch, known as "The Hotel Guru," released a book titled "The Hotel Guru's Journey: A Guide to Excellence in the Hotel Industry." With over 50 years in hospitality, Rauch shares insights on leadership and success strategies in 20 chapters. Key topics include revenue management, AI, cybersecurity, and eco-friendly development. Rauch has managed hotel assets over $1 billion and has published Hospitality Innsights since 1984. The book is available on Amazon.

2 min

Otel AI Launches Free Webinar Series "Otel Academy" to Guide Hoteliers in AI Strategy Development

💻 DUBLIN, 16 September 2026 - Otel AI launched Otel Academy, a free webinar series for hotel industry professionals interested in AI. The first episode features Floor Bleeker and Paul Ryan discussing AI strategy for hotels. Hotels typically spend 1% of revenue on tech, compared to banks' 15%. The academy offers monthly sessions on AI adoption, strategy, and system integration, accessible online. Otel operates in Ireland and the UK, supporting hotels like O'Callaghan Collection.

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