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Why you should use a BI tool, even If you have only one or two locations
In the highly competitive hospitality industry, it’s crucial to have precise and useful insights for success. Business Intelligence tools play a critical role here. So, what exactly is a BI…
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Inside the complex journey of hotel rates | Expedia Group
Every hotel rate has a story. Some are mysteries — and many of those are cases of missing revenue. According to a new Expedia Group survey of more than 2,000…
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Rethinking hotel loyalty: from points to personalization
For decades, loyalty in hospitality has been defined by points, perks and predictable upgrades. But what does loyalty actually mean today – and what should it mean in the future?
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Destination AI Conference: Cutting through “AI Slop” and Finding what Hoteliers Need to Know
Stephanie Smith of Cogwheel attended the Destination AI Conference for Hoteliers in Washington DC on September 30, 2025.
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Hyatt Collaborates with HYROX as the Official Regional Hotel Partner in Asia Pacific
World of Hyatt, the award-winning loyalty program from Hyatt, is announcing a new regional collaboration with HYROX Asia Pacific—one of the world’s premier fitness racing series. As HYROX’s Official Hotel Partner across Asia Pacific, World of Hyatt highlights the continued commitment of every Hyatt hotel to providing exceptional hospitality experiences that meet the evolving needs of today’s travelers.
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UN Tourism and FIA Launch Global Awards for Excellence in Sustainable Sports Tourism
UN Tourism and the Fédération Internationale de l’Automobile (FIA) have launched the UN Tourism Awards for Excellence in Sustainable Sports Tourism powered by FIA.
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A month of purpose: MGallery Collection stands against Breast Cancer this October
For its seventh year, MGallery Collection, a refined portfolio of luxury boutique hotels, is supporting Pink October Breast Cancer Awareness Month, by launching a series of events and initiatives across its network to raise awareness and collect donations for women affected by breast cancer each year.
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Total revenue management: Hotel upselling across guest touchpoints
When most people think of hotel upselling, they often think of it as offering a guest a bigger room at check-in. But today, upselling in hotels means so much more. Every single interaction you have with a guest — from booking to pre-arrival communications to in-person conversations — is an opportunity to create both value for your guest and revenue for your property. THere’s just one key difference, and that lies in how you approach it.
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Reading Between the Lines: What Hotel Companies Do Not Say About Gender Equality
There is a troubling disconnect in the hotel industry between public commitments and meaningful action on gender equality. Nearly every major hospitality brand now publishes impressive-sounding policies on diversity and inclusion but the reality behind the glossy corporate reports tells a different story.
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