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#hospitalityinsights #culinaryexperience #anticipation #finedining #serviceexcellence #uhnwiclients | Norbert Jacniak | 28 comments

🍽 A fine-dining restaurant faced stagnation despite high guest satisfaction. A study revealed that the issue was relevance rather than quality. Competitors offered evolving experiences like chef specials and seasonal menus. The restaurant revamped its strategy to highlight menu diversification and personalized experiences, resulting in increased guest engagement, stronger customer loyalty, and a boost in RevPAR and ancillary revenue. This transformation emphasized the importance of innovation and personalization in driving hospitality growth.
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US hotel occupancy and construction both decline in September

🏨 U.S. hotel performance weakened in September 2025. Occupancy dropped 1.9% to 63.4%, marking seven consecutive months of decline. ADR slightly decreased by 0.1% to $162.69, while RevPAR fell 2.1% to $103.19. Construction also slowed with a 12.3% drop, reaching 137,956 rooms. New York City led with 86.6% occupancy, contrasting New Orleans (48.5%) and Houston (55.6%). Despite high costs, more rooms are under construction now than post-Great Recession.
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The new frontier of guest experience

📱 Oct 23, 2025, global market for immersive travel experiences is set to reach USD 188 billion by 2026, with a 26% annual growth rate. AR and VR tech boost guest engagement by up to 200%. Hotels use AI for personalized experiences, yet face hurdles like tech costs and privacy issues. Major brands like Marriott see increased bookings with immersive previews. VR tourism is predicted to grow by 33% annually through 2030.
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Airbnb holds off on ChatGPT integration

💻 Airbnb CEO Brian Chesky announced on October 23, 2025, that Airbnb will not integrate with OpenAI's ChatGPT due to technical and security concerns. Instead, Airbnb will improve its AI tools, which have reduced reservation response times from three hours to six seconds and decreased human support needs by 15%. The AI assistant will support Spanish, French, and 56 more languages by next year. Airbnb collaborates with 13 AI models from companies like OpenAI, Alibaba, and Google.
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