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Automatic

3019 posts

Behind the scenes, AI elevates the service

🍽️ Jul 8, 2025, restaurants face a 7% increase in dining demand, yet many remain unprofitable. Labor shortages and high costs are key challenges. AI tools like Slang.ai and PolyAI automate tasks, reducing missed calls and maintaining brand tone. 72% of operators plan AI adoption soon; 94% see it as essential for competitiveness. AI aids in reducing friction, allowing staff to focus on hospitality. The harmony of technology and human touch is the future of the industry.
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Google’s DMA search fix may boost Booking.com—not hotels

📈 Jul 8, 2025, Google, EU: Google proposed a revised search layout to comply with the EU's Digital Markets Act. However, the layout favors large travel intermediaries like Booking.com, limiting visibility for direct hotel bookings. The "Option B" design includes a vertical search service module and a supplier box, predominantly showcasing aggregators. Despite meeting regulatory requirements, smaller hotels are concerned that this solution entrenches Booking.com’s dominance, raising fairness versus user experience issues.
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How Europe’s hotels thrive with smarter distribution

📈 Jul 8, 2025, Europe: A survey of 821 hotel executives from 18 countries reveals that 88% of hotels use at least two OTAs, boosting occupancy (82%) and profitability (74%). Direct sales channels are growing in importance for 68% of hotels. Independent hotels capture 85% of 133 million additional OTA-driven overnight stays. A Belgian study shows a 2.9 percentage point increase in return on assets for small hotels on Booking.com. 63% report reduced customer acquisition costs.
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  • 1 min

LooksMapping

📍 Millions of Google Maps restaurant reviews were analyzed using an AI model that rates reviewers' profile pictures on a scale of 1 to 10. The data was visualized on a map indicating the attractiveness of each restaurant's clientele, with red representing higher attractiveness and blue representing lower. This flawed and biased model underscores our tendency to judge locations by the perceived attractiveness of their patrons, reflecting societal vanity through simplified numerical evaluations.
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Booking smart in the age of hype

🗺️ Jul 4, 2025: Travelers face challenges with polished Instagram posts, influencer content, AI-written reviews, and inflated ratings, often leading to disappointing hotel stays. Key tips include reading mixed reviews, scrutinizing room photos and fine print, trusting seasoned critics over influencers, and using maps to evaluate hotel surroundings. Booking directly with hotels and consulting travel agents can offer better deals and services. Always verify brand consistency and consider niche hotel groups for specific preferences.
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India’s travel boom set to reshape global leisure market

🛫 Jul 4, 2025: Global leisure travel spending will rise from $5 trillion in 2024 to $15 trillion by 2040, as per BCG. India, fueled by its expanding middle class and youth, drives this surge. Domestic travel grows at 12% annually, regional at 8%, and international at 10%. By 2040, global domestic travel will soar from $4.1T to $11.7T. Millennials and Gen Z in India show up to 26% more travel interest compared to older generations.
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  • 2 min

Beyond bookings: How OTAs became strategic partners for hotels

📈 Jul 4, 2025, at the HSMAI Commercial Strategic Conference, industry leaders from Crescent Hotels, Expedia Group, and Booking.com emphasized the value of online travel agencies (OTAs) for hoteliers. Expedia manages over seven petabytes of data, providing actionable insights. Key strategies include leveraging OTA data, enhancing content consistency, and embracing AI-driven personalization. The focus is shifting from competition to partnership, with OTAs seen as strategic collaborators in marketing and revenue generation. It's a new era for hotel-OTA relationships.
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Amazon Prime Day takes off with travel deals

🛫 Jul 8-11, 2025, Amazon Prime Day expands into travel deals with up to 40% off hotels, 60% off cruises, and 30% off car rentals. Exclusive offers for Prime members through Expedia, Royal Caribbean, and Budget. Hotels: 40% off with Hotels.com, 20% with IHG. Cruises: 60% off second guests, kids sail free. Car Rentals: up to 30% off, 10% back in gift cards with Budget. Book via partner sites using Amazon login.
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Brand USA hit with major funding cut in new budget bill

🌎 Jul 4, 2025: Brand USA's federal funding was drastically cut from $100M to $20M, impacting their "America the Beautiful" campaign. The agency, which relies on these funds, faces challenges as international travel has not fully recovered. Despite a funding request from President Trump for FY2026, no federal funds have been received since January 2025. With events like the 2026 World Cup and 2028 Olympics nearing, the cut raises concerns among travel leaders.
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Booking.com’s 2025 European Accommodation Barometer

💻 Jul 4, 2025, Europe's accommodation sector is optimistic despite challenges. Booking.com's survey of 1,160 executives reveals 63% positivity, especially in Southern Europe. However, 62% plan stable or increased investment, with chains leading. Hiring remains difficult due to salary and work-life expectations. A training gap persists, with 17% of independents lacking training programs compared to 2% of chains. Smaller hotels face tech adoption barriers like AI due to cost and expertise shortages.
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