Automatic

📊 Revenue managers use BI tools to optimize hotel operations, enhance guest satisfaction, and stay competitive as of Jan 27, 2025. These tools analyze large data sets for actionable insights on performance metrics like occupancy rates. They offer real-time data, predictive analytics for pricing strategies, and customizable reports for different departments, aiding in data-driven decisions and long-term profitability. For more information, visit Lighthouse.

🔎 OpenAI introduced Operator on Jan 24, 2025, a tool capable of tasks such as grocery shopping or booking restaurant reservations online. In a New York Times demo, it used OpenTable and Instacart in San Francisco. Operator, an AI agent, still requires human intervention to correct errors and input credentials, ensuring user privacy. This innovation marks a leap from chatbots to proactive AI systems. Full story at The New York Times (subscription required).

📊 On Jan 24, 2025, Duetto's Hospitality Trends Report identified key challenges for hoteliers, such as geopolitical risks, evolving guest expectations, and rising costs—deemed the most significant hurdle. Shifting from classic KPIs like RevPAR, the industry now favors TRevPOR and GOP for better profitability insights. Data's role has evolved beyond mere collection towards enabling actionable insights like automated pricing. Access the full report for more on how technology is reshaping the hospitality landscape.