Posts by author

Automatic

2578 posts
View Post
  • 6 min

Total revenue management: Hotel upselling across guest touchpoints

When most people think of hotel upselling, they often think of it as offering a guest a bigger room at check-in. But today, upselling in hotels means so much more. Every single interaction you have with a guest — from booking to pre-arrival communications to in-person conversations — is an opportunity to create both value for your guest and revenue for your property. THere’s just one key difference, and that lies in how you approach it.
View Post
Share
View Post
  • 4 min

Sheraton Hotels & Resorts Expands in Malaysia with the Opening of Sheraton Johor Bahru, the City’s New Landmark of Sophisticated Design & Hospitality

Sheraton Hotels & Resorts, part of Marriott Bonvoy’s global portfolio of over 30 extraordinary hotel brands, proudly announces the opening of Sheraton Johor Bahru, a modern landmark hotel poised to redefine the hospitality experience in one of Malaysia’s most dynamic cities. As the first Sheraton in Johor Bahru, this 345-room hotel brings to life the brand’s new vision as part of a worldwide transformation which focuses on design and experience signatures that foster community, gathering, and productivity in all areas of the hotel.
View Post
Share
View Post
  • 2 min

First Hospitality Adds Dual-Branded Property in Hometown Hyatt House and Hyatt Place Chicago – Medical/University District

First Hospitality, a national hotel operating, management, and development company, has assumed management and operations of the Hyatt House and Hyatt Place Chicago – Medical/University District. This dual-branded property marks First Hospitality’s fifth multi-brand hotel and expands the company’s Chicagoland presence to 16 properties.
View Post
Share
View Post
  • 3 min

WildPlaces Africa “Kulu Ora” Lodge to Open Q1 2026

WildPlaces Africa - renowned for its exceptional collection of camps and lodges and some of the most immersive and unique wildlife experiences in Uganda - is proud to announce the opening of Kulu Ora, its newest lodge and seventh addition to the WildPlaces portfolio, in early 2026. With Uganda Airlines’ new direct international flights (London Gatwick to Entebbe), it has never been easier to experience the Pearl of Africa.
View Post
Share
View Post
  • 6 min

Age Discrimination Against Veteran Hoteliers: The Brand Experience Paradox

People older than 50 make up less than a fifth of all hotel employees, revealing a stark underrepresentation of experienced workers in an industry that should value their expertise. Research from The Hong Kong Polytechnic University’s School of Hotel and Tourism Management found that only 3.1% of hotels recruit people aged 65 years or over, despite the potential benefits these workers could bring to the industry.
View Post
Share