Automatic - 10 Minutes News for Hoteliers - Page 28

2 min

AH&LA President & CEO Testifies Before Congress; Calls on Members to Bolster Travel and Tourism Sector

Rosanna Maietta, President and CEO of the American Hotel & Lodging Association (AHLA), today testified before the House Energy and Commerce Subcommittee on Commerce, Manufacturing, and Trade to emphasize the central role hotels play in the U.S. economy. Maietta urged action on key policy issues that will shape the future of American travel and tourism – particularly as the nation prepares to host global events like the World Cup, America 250, and the 2028 Olympic Games.

3 min

Moana Surfrider, A Westin Resort & Spa, Completes Renovation

Waikiki’s first hotel, the Moana Surfrider, A Westin Resort and Spa, today announced the completion of its Banyan Wing renovation and new retail experiences. Honoring its 1901 heritage, the Banyan Wing embodies the transformation of a classic, highlighting architect Oliver G. Traphagen’s original design, with its Beaux-Arts influence, soaring columns and intricate crown molding.

6 min

The Elene to Open in Napa Valley Late Summer 2026

Mosaic Hotel Collection, a group of award-winning hotels across Northern California and beyond, and Napa Valley Land Company, a St. Helena-based hotel and resort development firm, are pleased to announce the late summer 2026 opening of The Elene, a new boutique resort and dining experience in Napa Valley. Concepted and managed by Mosaic Hotel Collection with design by renowned firm Signum Architecture and interiors by Parts and Labor Design, The Elene is designed to offer a fresh perspective on traditional wine country getaways by embracing active community experiences in nature, while balancing inner reflection and recovery through public and private sanctuary spaces. The resort, which is uniquely located along the Napa Valley Vine Trail for direct trail access, will feature 50 guest rooms and dramatic suites, a heated vineyard pool, Spa & Sauna Garden, and fitness studio. Coupled with public amenities including a restaurant, bar, café, spacious outdoor grounds, and a robust personal...

4 min

Sofitel Unveils Full-scale Design Transformation of Sofitel New York

Sofitel, the pioneer of French luxury hospitality, has unveiled the highly anticipated transformation of its U.S. flagship, Sofitel New York, reaffirming the hotel’s place as an icon of sophisticated hospitality in the city’s vibrant heart. Blending the energy of its surroundings with the timeless elegance of Paris, the revitalized property reflects the brand’s vision for a new era of contemporary French luxury in North America. The sweeping redesign draws inspiration from the shared Art Deco heritage of both cities, from Manhattan architectural landmarks to the continued influence of French fashion and art on daily life. The result is a striking convergence of sleek modernity and classic Parisian detailing, creating an ambiance that is both glamorous and inviting.

8 min

The Friction Guests Never Tell You About but Always Punish Your Hotel

Guests used to tell us when something went wrong. They complained at the desk. They called from the room. They filled out comment cards with neat handwriting and detailed grievances. Even if the stay was less than perfect, they gave the hotel a fair chance to fix it before passing judgment. That era is over. Something fundamental has shifted not loudly, but silently, and most hotels still haven’t caught up.

5 min

Culture First, Not Campaign First: Inside Arlo’s Social Strategy

I had the opportunity to sit down with Dino Jevric, Arlo’s Social Media Manager, to discuss how the brand is taking a different path on Instagram at a time when many hotels still use social mainly to push rates and packages. Arlo is treating the platform less like a sales channel and more like an extension of the guest experience, curating its feed as a living diary of hotel life and neighbourhood energy. The aim is simple but ambitious: make people feel like they are already there, before they have even booked.

4 min

Reservations Reconfirmation Calls Present Opportunities To Build The Brand, Upsell, and Cross-Sell

As online bookings increase, the number of reservations inquiry calls decreases over time. Yet when you spend time at a busy front desk or in the reservations office, the calls continue to ring. Why? Many of those who book online still call the hotel directly to reconfirm their booking, especially if they originally booked at a third-party OTA website. Inbound reconfirmation calls occur more frequently at upscale hotels and destination resorts, where travelers are typically celebrating special occasions, traveling with large parties, and/or flying to their destinations. However, they also happen surprisingly often at all hotel types, including focused service.

7 min

More Than a Hotel Restaurant: Takeaways from Hilton Anaheim’s Culinary Reinvention

When I stepped into my role as Executive Chef at Hilton Anaheim, it coincided with the largest renovation in the hotel’s 40-year history. But this wasn’t just a chance to update dining spaces or reimagine menus; it was a rare opportunity to fundamentally rethink how hotel food and beverage can engage today’s guests, drive revenue, and foster long-term loyalty.

3 min

From Reactive to Resilient: Why Best Sales People Quit and What Sales Leaders Must Learn

My best sales person quits. Not for more money. Not for a promotion. Not even for a competitor.

2 min

GCSTIMES Eco-Crafted Pens for a New Ritual in Sustainable Luxury

GCSTIMES eco-crafted pen collection is designed for hotels and resorts seeking simple, thoughtful, and sustainable guest amenities.

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