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  • 3 min

ChatGPT Booked My Hotel While I Made My Coffee

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  • 25 July 2025
Earlier this morning, a hotel reservation was made under my name. But to be accurate, I didn’t make it. It was executed on my behalf by the recently launched ChatGPT agent, an autonomous AI system capable of parsing ambiguous input, retaining contextual preferences, scanning through massive datasets in real time, and translating a loosely expressed intent (in this case: “find me a place to stay in Rome”) into a concrete, optimized, executable outcome.
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  • 6 min

Why Hotel Executives Must Re-Evaluate Staff Capacity Now

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  • 25 July 2025
In the fast-paced and ever-evolving world of hospitality, the pressure to "do more with less" has become a universal mantra. But how much more can hotel teams handle? And more importantly, are executives taking a hard look at how much they should be expected to handle?
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  • 2 min

Carbon-neutral fridge magnets, serving as miniature portraits of coastal hotels and resorts

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  • 25 July 2025
For hotels and resorts nestled in tropical paradises, the guest experience is woven from sun, ocean, and vibrant local culture. But how do you capture this unique magic in a keepsake that is both meaningful and sustainable? Glintspot collection of carbon-neutral fridge magnets is designed precisely for this, serving as miniature portraits of your coastal haven that allow guests to take a piece of their unforgettable stay home with them.
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Airbnb expands into full-trip services

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  • 25 July 2025
Company aims to integrate curated experiences and on-demand services into its global platform Jul 25, 2025 Airbnb is transforming from a booking platform into a full-trip service provider, offering curated…
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Google on video’s influence across the purchase journey

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  • 25 July 2025
Why brands need to move beyond the funnel to optimize attention, relevance, and trust Jul 25, 2025 BCG’s latest research shows that video, particularly on YouTube, drives influence at every…
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Google search grows stronger in the AI age

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  • 25 July 2025
AI overviews are increasing engagement, but challenges to monetization remain Jul 25, 2025 Google’s search engine has so far proven resilient in the AI era, leveraging its Gemini-powered “AI Overview”…
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Google’s AI overviews reshape travel search

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  • 25 July 2025
Balancing personalization, convenience, and visibility in the evolving trip planning experience Jul 25, 2025 Google is pushing deeper into AI-driven travel planning, with its AI Overviews now influencing how users…
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EV chargers emerge as top booking driver for Hilton

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  • 25 July 2025
Hotels race to meet rising demand from eco-conscious, affluent travelers Jul 25, 2025 Electric vehicle charging stations are now Hilton.com’s highest-converting amenity, signaling a shift in traveler priorities as sustainability…
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Open Hotels blends AI and surveillance to rethink budget hospitality

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  • 25 July 2025
The shift toward virtual service raises efficiency—and questions about privacy Jul 25, 2025 Open Hotels, a new brand by Olive Group, is redefining low-cost stays by replacing traditional hotel staff…
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  • 1 min

U.S. hotel results for week ending 19 July

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  • 24 July 2025
The U.S. hotel industry reported negative year-over-year comparisons, according to CoStar’s latest data through 19 July. CoStar is a leading provider of online real estate marketplaces, information and analytics in the property markets.
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