Automatic - 10 Minutes News for Hoteliers - Page 97

7 min

2025 Guest Experience: How Hotels Are Winning Satisfaction in a Year of Record Demand

🏨 2026 Guest Experience Benchmark shows hotels thriving under pressure. In 2025, the global Guest Review Index reached 86.7%, a 0.5% increase from 2024. Review volume grew by 2.1%. Luxury hotels struggled, with a global GRI of 90.4%. The Middle East saw a 0.8-point GRI rise, while North America faced luxury stagnation. Google became the top review platform, surpassing TripAdvisor in mentions. Asia led globally, with exceptional GRI performance across star categories.

6 min

Mastering mobile ordering: 10 best practices to drive ancillary revenue and free up staff time

💸 Hotels seeking to boost ancillary revenue should focus on mobile ordering for F&B services, as it offers significant potential. Deployment of QR codes, covering guest touchpoints, can capture orders 24/7. IRIS, a leader in digital F&B platforms, reports hotels using mobile ordering technology can boost revenues by 20%. The strategy includes upselling, multi-lingual support, and creative marketing. Since 2010, thousands of hotels globally have utilized IRIS technology to enhance guest experiences and streamline operations.

2 min

Aven Hospitality Launches to Continue Shaping Future of Hospitality Technology

🏨 Aven Hospitality, based in Southlake, Texas, rebranded from Hospitality Solutions to serve over 35,000 hotels globally. Led by CEO Teresa Mackintosh, the company, spun off from Sabre Corporation in 2025, enhances hotel operations via SynXis, its commerce platform with 600+ integrations. Aven emphasizes smarter retailing, automated workflows, and AI readiness to boost revenue and guest engagement, operating in 175 countries to streamline hotel management and technology-driven changes.

ONYX Hospitality Group Signs Agreement to Manage Shama Hub Ladprao

🏠 ONYX Hospitality Group and Mr. Somchai Ngamdamrongkiat signed a management agreement for Shama Hub Ladprao on January 22, 2026, at Amari Bangkok. Shama Hub Ladprao, the first in Thailand and third in the region, is designed for flexible urban living in a strategic urban area. This is the second project with ONYX, following Shama Yen Akat. Shama currently operates 23 properties across Thailand, Greater China, and Malaysia.

2 min

Treehouse Hotel Miami Beach Taking Root Soon

🏖️ Treehouse Hotel Miami Beach is set to open in early 2029, bringing its playful, design-forward style to Miami Beach, Florida. Developed by Keyah Real Estate Group and designed by Rottet Studio, the hotel will incorporate Art Deco and Miami Modern designs. The location will feature a rooftop pool, a wellness club, and a serviced beach club. Originally launched in London in 2019, Treehouse Hotels includes sites in Manchester and Silicon Valley.

3 min

The Luce, St. Pete Beach’s Newest Coastal Retreat Now Accepting Reservations for March 2026 Opening

🏝️ The Luce, part of Marriott's Tribute Portfolio, opens in St. Pete Beach on March 15, 2026, featuring 200 rooms, including bungalow suites. Guests earn 3,000 Marriott Bonvoy points per night until March 31. Highlights include Sundrop restaurant, Baby Turtle Beach Club, a large pool, and 14,000 sq ft of event space. Located at 6300 Gulf Blvd, with access to St. Pete-Clearwater and Tampa airports, The Luce offers a modern yet nostalgic Floridian escape.

3 min

The Commodore Motel to Open in Mystic, CT, in Spring 2026

🏨 Located in Mystic, Connecticut, the Commodore Motel will open in spring 2026. The 59-room boutique motel, originally a 1965 motor lodge, will feature eco-friendly renovations like rooftop solar and a VRF system. Designed by Cate Mills and Mark Comeau, it combines modernist and nautical styles. Weekend rates will start at $209, midweek at $159. Owned by Cannonball Management, the motel offers amenities such as complimentary breakfast and Wi-Fi, continuing Mystic's rich hospitality tradition.

3 min

Waldorf Astoria Hotels & Resorts Coming to Deer Valley East Village in Park City, Utah in 2028

🏔️ New York-based Extell and Hilton announced the Waldorf Astoria Deer Valley Resort and Residences, set to open in 2028 in Deer Valley East Village, Utah. Featuring 132 keys and 105 branded residences, the resort will offer ski-in, ski-out access and a 15,000 sq. ft. spa. Construction began in May 2025. Located 40 minutes from Salt Lake City, the area recently expanded its ski terrain to 5,726 acres across 238 runs, making it one of North America's largest ski resorts.

3 min

Villa Del Palmar Beach Resort & Spa Cabo San Lucas Unveils Inspired Renovation as Part of Visionary Growth

🏖 Villa del Palmar Beach Resort & Spa Cabo San Lucas underwent a major transformation in 2024, enhancing pools, entertainment, and dining. Expanded pool areas include hot tubs and family zones. Bella California restaurant offers Italian-Baja fusion cuisine led by Chef Kevin Rendón Alvarado. Carbón Grill showcases Latin flavors, while the Taco Bar features tacos and sushi. These renovations align with The Villa Group's vision for innovative yet authentic hospitality in Mexico.

3 min

Apply Now: Nearly $1 Million in Scholarships for Restaurant & Hospitality Students Available for 2026-2027

💸 Students interested in the restaurant and hospitality industry can apply for the 2026-2027 National Restaurant Association Educational Foundation scholarships, offering nearly $1 million. Applications are open until March 15, 2026. Scholarships range from $2,500 to $10,000 for educational expenses. The foundation has awarded over 6,300 scholarships totaling $28 million in the past 38 years. The program includes various industry partners like Coca-Cola and Burger King Foundation, supporting education in 70 vocations across 88 schools.

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