Anders Johansson

Understanding and optimizing the four critical hotel management processes is crucial for success. They create a continuous loop that boosts guest satisfaction, builds long-term loyalty, enhances operational efficiency, and ensures…

In the 1990s, I became involved in shaping various real estate ownership and operating agreements, exploring how to separate the brick-and-mortar side from the day-to-day running of a hotel. While…

In 2025, that’s all about to change. Enough is enough! This year, revenue managers everywhere have determined to reclaim their status and sanity. To do that, they’ve set three key…

In this article, we’ll explore three KPIs that, when analyzed and acted upon, help achieve these goals. These KPIs are: NetRevPAR (Net Revenue per Available Room) Flowthrough RGI (Revenue Generation…

Many hoteliers need help defining operational efficiency for their property. They recognize that “efficiency” is desirable—resulting in fewer errors, less wasted time, and happier guests—but often find it challenging to…

In Part 2, we explore how BI enhances revenue generation and cost management from when guests arrive through their departure and beyond. The arrival, stay, departure, and post-stay phases present numerous opportunities to optimize operations, personalize…

To analyze revenue and costs effectively through the guest journey, you need Business Intelligence (BI) tools that empower hotel commercial teams and management by providing real-time data analytics, actionable insights, and…

To add value and create memorable experiences, hotels should immerse their guests in the festive Christmas spirit throughout their stay. This goes beyond standard decorations and involves crafting unique offerings…