Anders Johansson

The hospitality industry thrives on creating memorable experiences that delight guests and build loyalty. The hotel general manager (GM) plays a crucial role in this mission, guiding the hotel’s vision…

Efficiency and collaboration are vital to delivering exceptional guest experiences in hotels. Guests now expect seamless service, personalized interactions, and prompt responses to their needs. To meet rising expectations, hotels…

Leveraging technology is no longer a luxury—it’s a necessity. The Property Management System (PMS) is the heart of hotel management, serving as the central hub in a hotel’s technological ecosystem.…

In hospitality, leadership is crucial in determining a hotel’s success or failure. A general manager’s personality and behavior can either empower employees to excel or stifle their potential, leading to…

Productivity isn’t just a metric; it’s essential for success. Hotels face constant pressure to boost efficiency, cut operational costs, and exceed guest expectations. As the market becomes more crowded and…

1. Personalized Services Personalization in hospitality starts with understanding why a guest is visiting a destination and needs accommodation. Knowing the purpose of their stay—be it attending a friend’s funeral,…

Prediction: How Much More Can AI Improve Revenue? For many hotels, the ability to predict demand and adjust pricing dynamically is already a significant competitive advantage. Many hotels already use…

Proactive Problem-Solving: Anticipating Issues Before They Arise With over 35 years in the hotel industry, I’ve gained a comprehensive understanding of the business from nearly every angle. My experience spans…