Andrew Metcalfe

💻 The debate on hospitality technology focuses on all-in-one platforms vs. best-of-breed stacks. For experience-led hotels, coherent tech ecosystems are crucial to enhance guest experiences and maximize revenue. A BCG and NYU report states only 2.9% of full-time employees in travel and tourism possess tech skills like AI fluency, compared to 21% in tech and media. Support from tech partners is vital for effective implementation and performance improvement. Essential questions guide tech choices for revenue and service accountability.