Blathnaid King

Hospitality businesses depend on exceptional customer service to create positive guest experiences, foster loyalty, and drive revenue. While guest-facing teams work hard to provide warm, personalized interactions, many businesses lack…

In hospitality, a guest’s perception can change in an instant. A slow check-in, an unclean room, or an unanswered complaint can differentiate between a five-star review and a lost customer.…

Why Hospitality Businesses Need a CXP Guest expectations are higher than ever, and hospitality businesses that fail to manage feedback efficiently risk losing revenue and damaging their reputation. A CXP…